Technical Support

Description

Job Summary: We are seeking a Technical Support professional to join our team, providing on-site and off-site support, resolving technical issues, and installing hardware and software. Key Highlights: 1. Support the Systems Leader by providing on-site and off-site technical support 2. Resolve issues related to PCs, networks, mobile phones, printers, and applications 3. We promote the personal and professional growth of our associates **Description** **Werner** is a leading company in international logistics and transportation. With over 60 years of experience, Werner has established itself among the top five largest companies in the U.S. industry and expanded into Mexico with offices in Mexico City, Monterrey, Guadalajara, and Querétaro. Recognizing human capital as one of the pillars for corporate development, we promote the personal and professional growth of our associates by providing them with the necessary tools and resources to reach their full potential. We invite you to contribute your skills and build your career path within this outstanding team! **What Are We Looking For?** * We are seeking a Technical Support professional whose main objective is to support the Systems Leader by delivering on\-site and off\-site technical support to our four offices across Mexico. The Technical Support role will implement and manage computer-related tasks through requirement analysis, issue resolution, and hardware and software installation. **What Are the Main Responsibilities?** * Provide first-level support remotely or in person to internal users by resolving issues (PCs, network, mobile devices, printers, and applications). * Generate and monitor service tickets in queue. * Monitor emails received by the IT department and process them promptly and accurately. * Assist with system onboarding for new users. **What Are the Requirements?** * Bachelor’s degree in Computer Science or related field (intern or graduate). * Service-oriented mindset. * Advanced English language proficiency (interview will be conducted in English; candidates who do not meet this requirement are kindly requested not to apply, as English will be used daily for communication). * Three to five years of relevant work experience. * Full availability to comply with the stated working hours. **Work Schedule** * Monday to Friday / 8:00\-18:00 hrs. * 100% on-site work arrangement. **Work Location** * Avenida 5 de Febrero, Querétaro. **What Do We Offer?** * Monthly gross salary of $25,000°° to $26,000°°. * Benefits exceeding statutory requirements after the training period. **If you are interested in developing your career with an industry-leading transportation company and fully meet the above profile, please apply through this channel.** Job Type: Full\-time Pay: $25,000\.00 \- $26,000\.00 per month Work Location: In person