Technical Support

Description

Job Summary: MacStore is seeking a Technical Support professional to join its sales force, providing assistance to Apple users and managing services at retail stores. Key Highlights: 1. Opportunity for career growth and continuous training 2. Apple Certified Macintosh Technician certification 3. Direct employment contract with the company and enhanced benefits **Join our sales force at MacStore branches!!** * **MacStore Queretaro** **MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across Mexico.** This position is for Technical Support, with the following responsibilities: * Provide first- and second-level technical support to Apple users. * Deliver personalized customer service. * Track completed service requests. * Recommend additional services and promotions. * Meet performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900.00 (salary increases and service commissions).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00** * **"Cost-of-Living" bonus: $550.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months’ salary. * Life insurance and funeral expense assistance. * Uniforms. * Career advancement opportunities. * Continuous training. Additional Benefits After 3 Months (Permanent Position): * Savings fund. * Discounts on prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule from Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly day off).