Systems Engineer - Day Shift

Description

Job Summary: A professional with experience in enterprise telephony, networking, IT systems, and cybersecurity, responsible for implementing solutions and resolving critical incidents. Key Highlights: 1. Technical role (70% VoIP + networking) emphasizing attitude and learning ability. 2. Opportunity to work with cutting-edge technologies and cybersecurity. 3. Participation in the implementation and support of enterprise solutions. Experience in PBX / IP-PBX implementation Protocol expertise: SIP RTP Experience with platforms such as: Twilio Asterisk 3CX and others Configuration of: SIP trunks IVR Call recording Call Center / Contact Center Implementation and support of: Call queues Routing (ACD) Experience with platforms such as: Five9 Genesys Agent and KPI monitoring Networking and Systems Solid knowledge of: TCP/IP VLANs VPN QoS Configuration of: o Routers / switches o Firewalls ________________________________________ IT Systems and Support Technical support (Help Desk Levels 1–3) Operating systems: Windows Server / Linux Administration of: Active Directory Users and access control Preventive and corrective maintenance Penetration tester Cloud / APIs API integrations (e.g., Twilio) Basic knowledge of: AWS / Azure Basic automation (scripts) Knowledge in: Cybersecurity specialist Data protection Skills • Problem solving • Improvisation • Clear communication • Working under pressure • Technical documentation Responsibilities • Implement enterprise telephony solutions • Provide enterprise support (remote / onsite) • Monitor call quality • Resolve critical incidents • 70% technical (VoIP + networking) • 30% attitude + ability and willingness to learn • Willingness to travel (optional) • Continuous self-improvement professionally and personally. -Requirements- Minimum education: Higher education – Bachelor's degree 3 years of experience Languages: English Age: between 24 and 46 years Knowledge: Voice communications Willingness to travel: Yes Keywords: engineers, ingeniera, ing, engineer, system