Job Summary: Coordinate and process sales, respond to customer requests, and ensure continuity of commercial processes. Key Responsibilities: 1. Customer service and sales management 2. Internal coordination to ensure processes 3. Support for commercial improvement projects Experience in: Customer service, sales administration. Intermediate Excel (pivot tables and basic formulas). Proficiency in PC and enterprise systems (ERP/CRM preferred). Use of WhatsApp for customer service. Responsibilities: * Process and track sales/orders received via email, internal systems, WhatsApp, and telephone. * Respond promptly to customer requests with solution-oriented approaches. * Coordinate information with internal departments (logistics, warehouse, credit and collections, etc.) to ensure process continuity. * Record, validate, and update order information and status. * Maintain clear communication with customers and internal teams. * Support commercial process projects and improvements. We Offer: Benefits exceeding legal requirements Night transportation IMSS Life insurance Accidental death insurance Funeral assistance (spouse/children, parents, and in-laws) Annual salary increase Salary: $10,000.00 \- $10,300.00 per month Benefits: * Life insurance Application Question(s): * In which area do you live? * How many years of experience do you have in customer service? * Are you available to work the third shift? * Please note this role focuses on customer service follow-up, not sales. Work Location: On-site employment