Client Support & Scheduling Specialist

Description

**Client Support \& Scheduling Specialist****Full\-Time Remote \| U.S. Business Hours** **About the Role** We’re hiring a highly organized and phone\-confident **Client Support \& Scheduling Specialist** to support day\-to\-day operations, manage inbound leads, and keep the scheduling pipeline running smoothly. This is not a passive admin role. You’ll be one of the first points of contact for potential clients — responsible for: * Responding quickly to inquiries * Following up consistently * Qualifying leads * Turning conversations into booked appointments This role is ideal for someone who thrives in: * Client\-facing communication * Appointment setting * Operational coordination * Fast\-paced service environments If you’re proactive, detail\-oriented, and confident on the phone, this role is a strong fit. **What You’ll Own****Phone \& Lead Management*** Handle inbound and outbound calls professionally and confidently * Respond quickly to new leads and inquiries * Follow up consistently to maximize appointment conversions * Qualify leads based on company criteria * Guide prospects through the scheduling process * Maintain strong communication throughout the client journey **Appointment Setting \& Calendar Coordination*** Schedule appointments between prospects and internal teams * Manage calendars and avoid scheduling conflicts * Send reminders and confirmations before appointments * Handle cancellations and rescheduling efficiently * Ensure no qualified opportunity slips through the pipeline **CRM Management \& Pipeline Tracking*** Maintain accurate lead records inside the CRM * Log: * + Calls + Notes + Appointment updates + Follow\-ups * Keep pipeline stages organized and updated * Ensure strong documentation discipline and clean workflows **Administrative \& Operational Support*** Support day\-to\-day administrative coordination * Manage email follow\-ups and operational communication * Maintain organized digital records and systems * Assist leadership and internal teams with operational needs as required **What We’re Looking For****Required Experience \& Skills*** Based in Latin America * Fluent, professional English with a neutral or clear accent * Strong and confident phone communication skills * Experience in: * + Appointment setting + Customer service + Scheduling + Client support + Administrative coordination * Experience using CRM systems * Strong organization and multitasking abilities * Comfortable working U.S. business hours * Ability to work independently with minimal supervision * **Nice\-to\-Have Experience** * Experience in: * + HVAC + Roofing + Landscaping + Contractor services + Home services industries * Familiarity with: * + Google Calendar + Calendly + HubSpot * Experience supporting U.S.\-based clients or businesses **What Makes You a Strong Fit*** You are confident and professional on the phone * You respond quickly and follow through consistently * You are highly organized and detail\-oriented * You enjoy helping people and guiding conversations * You stay calm managing multiple priorities * You proactively solve problems instead of waiting for direction **What a Typical Day Looks Like*** Respond to inbound calls and lead inquiries * Follow up with prospects and schedule appointments * Update CRM records and pipeline activity * Coordinate calendars and confirmations * Send reminders and manage reschedules * Support operational and administrative workflows * Communicate with internal team members to keep schedules organized **In short:** You keep the pipeline moving by ensuring leads are contacted quickly, appointments are booked efficiently, and operations remain organized and responsive. **Key Metrics for Success (KPIs)*** Number of qualified appointments booked * Lead response time * Appointment show rate * CRM accuracy and activity tracking * Pipeline movement and scheduling efficiency * Client responsiveness and communication quality **Why This Role Stands Out*** High\-impact client\-facing role * Strong ownership over scheduling and lead coordination * Opportunity to work directly with U.S.\-based clients and teams * Fast\-paced environment with clear growth opportunities * Remote flexibility with structured operational systems * Direct impact on company revenue and pipeline performance **Interview Process*** Application Review * Initial Screening * Role\-Specific Interview * Final Interview **Apply Now** If you: * Are confident communicating on the phone * Enjoy scheduling and operational coordination * Can manage leads and appointments efficiently * Thrive in fast\-moving environments This role is a strong fit for professionals who enjoy client communication, operational execution, and keeping high\-volume scheduling pipelines organized and moving smoothly.