Customer Support Representative (REMOTE)

Description

*This is a* ***Remote*** *position.* **Job Title: Customer Service Agent** **Responsibilities:** * Engage with Customers, tailoring interactions for an exceptional experience * Inbound and outbound calls for a pediatric dental network in the USA, handling patient appointments scheduling and appointment reminders. * Address customer needs. * Provide accurate information and resolve issues. * Handle feedback and complaints professionally, striving for Customer satisfaction. * Stay updated on regulations and policies. **Qualifications:** * High school diploma (Bachelor's degree preferred). * Previous customer service experience, healthcare industry experience a plus. * Excellent interpersonal skills, problem\-solving abilities, and empathy. * Proficiency in customer service software and EHR systems. * Commitment to patient confidentiality and data security. **Benefits:** * Competitive compensation and benefits. * Opportunities for professional growth. * Join a supportive team dedicated to improving the patient experience. Requirements: * ***Equipment needs to hava : 16 GB ram memory, 25\+mbps upload speed, have 2 Monitors, a headset and webcam*** * Have a dedicated space for work * Proven experience in a customer service role. * Advanced English and excellent verbal and written communication skills. * Strong interpersonal skills and ability to work well with diverse customers. * Patience, empathy, and the ability to remain calm and professional in challenging situations. * Familiarity with computer applications * Ability to multitask and prioritize tasks effectively. * Commitment to providing outstanding customer service and resolving issues promptly. Tipo de puesto: Tiempo completo Sueldo: A partir de $16,000\.00 al mes Beneficios: * Vales de despensa Pregunta(s) de postulación: * Cuentas con 2 Monitores? * Memoria Ram de tu equipo : Idioma: * Inglés Avanzado (Obligatorio) Lugar de trabajo: Empleo presencial