Technical and Application Support Engineer

Description

Position Summary: Provides technical support and ensures IT service operational continuity through equipment, network, printer configuration, and backup administration. Key Highlights: 1. Comprehensive technical support to ensure IT operational continuity. 2. Resolution of email, network, and printing issues. 3. Preventive maintenance and management of technological services. **Position Objective** Provide technical support to company users on matters related to email, equipment configuration, networks, printers, and systems, as well as administer backups and perform maintenance on technological services used by the organization. The primary objective is to guarantee IT service operational continuity. **Main Responsibilities** * Configuration and support of email accounts (Outlook, Webmail, POP, IMAP, Exchange). * Troubleshooting email sending and receiving issues. * Configuration of email signatures, PST files, and email migration between devices. * Support for printers, computers, and peripherals. * Administration of email backups. * Configuration of LAN and WiFi networks. * Connectivity diagnostics for modems, routers, and switches. * Basic hosting and webmail administration. * Software installation and updates. * Preventive equipment maintenance. **Required Technical Knowledge** * Advanced Outlook configuration. * Webmail and email server management. * PST file administration. * TCP/IP networking. * Windows 10 and Windows 11 support. * Hardware diagnostics. * Router and WiFi network configuration. **Candidate Profile** * Technician or Engineer in Computer Systems or related field. * Minimum 1–3 years of experience in technical support. * Ability to resolve end-user technical issues. * Strong communication skills and user-oriented attitude. **Key Competencies** * Service orientation and user empathy. * Analytical and problem-solving ability. * Organization and attention to detail. * Teamwork and proactive attitude. Employment Type: Full-time, Indefinite-term Salary: $15,000.00 – $18,000.00 per month Work Location: On-site employment