HR Partner, Customer Care

Description

Summary: The HR Partner, Customer Care will provide expert HR consultation and day-to-day support to build a people-first culture and deliver business results within a Flowserve business unit. Highlights: 1. Build a people-first culture that delivers business results 2. Provide expert HR consultation to management and employees 3. Respond to customer requests and provide guidance to associates and managers **Role Summary:** The HR Partner, Customer Care will help build a people\-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day\-to\-day HR support, within a Flowserve business unit. Hybrid role: 3 days in office/2 days work from home **Responsibilities:** * Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers * Consistently execute HR processes, using case management, chat, and telephony * Provide guidance to associates and managers on self\-service transactions and navigating the HR portal * Research solutions to HR customer inquiries and escalate as needed * Understand and be able to communicate HR policies, processes, and procedures * Adhering to Flowserve’s safety, integrity, and code of conduct policies * Other duties as required and assigned by manager **Requirements:** * Bachelor’s degree in business/HR * Ideally 3\-5 years of experience in HR or customer service or HR service delivery * Proficiency in English and Spanish, Portuguese will be an advantage * Exceptional customer service, emotional intelligence and empathy * Excellent probing abilities, to identify true need from customer * Resourcefulness and ability to find answers quickly