La Esperanza Web Development & Production Job Listings

Indeed

Reservations Agent

**Additional Information** **Job Number**25190177 **Job Category**Reservations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world\-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never\-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

P.º Coba 14, Playacar, 77717 Playa del Carmen, Q.R., Mexico

Indeed

Bartender

**Additional Information** **Job Number**25190667 **Job Category**Food and Beverage \& Culinary **Location**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set\-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand\-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Combining timeless glamour with a vanguard spirit, St. Regis Hotels \& Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

P.º Xaman - Ha 45, Playacar, 77717 Playa del Carmen, Q.R., Mexico

Indeed

Baker

**Additional Information** **Job Number**25190180 **Job Category**Food and Beverage \& Culinary **Location**The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Prepare ingredients for cooking, including portioning, chopping, and storing food before use. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Wash and disinfect kitchen area; set\-up and break\-down work station; and follow and ensure compliance with sanitation and cleaning procedures. Monitor the quality of food prepared and portions served throughout shift. Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1\-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Combining timeless glamour with a vanguard spirit, St. Regis Hotels \& Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

P.º Xaman - Ha 45, Playacar, 77717 Playa del Carmen, Q.R., Mexico

Assistant Manager of Royal Service64388420105089123

Indeed

Assistant Manager of Royal Service

Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Job Description As Assistant Manager of Royal Service, you will be responsible for ensuring that each interaction with our guests reflects the excellence and commitment that distinguish Fairmont. You will provide support to the department's daily operations, ensuring smooth communication between different teams and fostering a culture of genuine, efficient, and personalized service. Your mission will be to coordinate and supervise the Royal Service team, ensuring that every request, call, and message is handled with the highest standards of luxury, courtesy, and efficiency. You will play a key role in continuous service improvement and in creating memorable experiences that strengthen our guests' loyalty. **Main Responsibilities** * Supervise the daily operations of the Royal Service area, ensuring compliance with the company's established quality, service, and protocol standards. * Promote effective communication among all departments to ensure quick and accurate responses to guest requests. * Monitor, follow up, and ensure proper handling of phone calls, messages, and requests through hotel systems. * Ensure timely resolution of complaints and areas for improvement, guiding and supporting the team to turn each situation into a positive experience. * Foster a collaborative, motivating work environment focused on continuous improvement. * Analyze department performance indicators and propose strategies to optimize processes and enhance guest satisfaction. * Provide support in the training, follow-up, and development of the Royal Service team. * Participate in planning and executing initiatives aimed at service excellence and guest satisfaction. Requirements * Bachelor's degree in Hospitality, Tourism, or related field. * Proven experience in luxury hotels (5 Diamond category or equivalent). * Advanced English (spoken and written). * Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint). * Strong organizational skills, attention to detail, and multitasking ability. * Excellent verbal and written communication skills. * Proactive leadership, positive attitude, and focus on teamwork. * Passion for service, creativity, empathy, and enthusiasm for creating memorable experiences.

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

Indeed

Painter

Company Description We are much more than a global leader. We welcome you as you are and you can find a job and a brand that matches your personality. We support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Job Description Collaborate with the public areas and/or rooms supervisor in preventive and corrective maintenance. Carry out maintenance tasks related to optimal appearance regarding finishes on building facades, rooms, offices, consumption centers, convention centers, and public areas in general, as well as protection and finishing on wooden decks. Actively participate in the waste management program by separating garbage and hazardous waste generated and ensuring others do the same. Requirements * Excellent service attitude * Responsible * Teamwork * Knowledge of materials and tools used in vinyl paint, enamel, epoxy, waterproofing, solvents, removers, fillers and patching processes. * Knowledge of scaffold operations (assembly and disassembly), ladders and confined spaces. * Knowledge of personal protective equipment, harnesses and fire extinguisher handling. * Exposure to tolerate paint and solvent odors, sun, working at heights, walking (80%), occasionally carrying up to 20 kg maximum. * Attention to detail and quality * Availability of schedule. Additional Information * Learning programs through our applications and the opportunity to obtain professional certifications. * Employee benefit card offering discounted rates at Accor properties worldwide. * Opportunity to develop your talent and grow globally. * Ability to make a difference in the local community through our Corporate Social Responsibility activities.

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

Indeed

E-Balam

Company Description Tucked between the ocean and lush jungle, **Fairmont Mayakoba** offers a distinctive retreat amidst the natural beauty, vibrant culture, and thrill\-seeking adventures of the Riviera Maya. Situated on an extensive network of nature trails, the resort invites guests to explore exotic flora and fauna, play an 18\-hole championship golf course just minutes from sacred Mayan cenotes, dive on the world’s second\-largest coral reef, and discover Mexican cuisine and spirits through culturally immersive classes and experiences. The resort is dedicated to conservation, sustainability, diversity, community, and inclusion. It is recognized both locally and internationally as a premier travel destination in the Riviera Maya. Job Description Main Duties: * In charge of creating a guest experience prior their stay adjusted to guests needs * Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests. * Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen. * Maintain a network of service providers for efficient conduct in coordinating guest requirements. * Ensure availability of creating updated itineraries for guests sharing important information such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests. * Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, childcare and any other services that are not available at the hotel. * Respond to queries positively. * Develop guest preference records and guest history. * Maintain absolute integrity and trustworthiness in the team. * Promote and follow a safe work environment. * Promote and lead a service\-driven, results\-driven work environment. * Follow departmental SOPs (Standard Operating Procedures) including all safety policies. Qualifications **Job Profile:** * Ability to work under pressure * Decision\-making skills * Analytical thinking * Service\-oriented and responsible * Legal age (18 or older) * Schedule flexibility / availability to work varied shifts * Conversational English (preferred) Qualifications * Passion for guest service * Excellent written and verbal communication, interpersonal and leadership skills. * Highly organized, results\-oriented with the ability to be flexible and work well under pressure * Strong interpersonal and problem solving abilities. * Highly responsible \& reliable. * Fluency in English, secondary language preferred. * Minimum of 1 year previous experience in a customer service industry. * Must have the ability to handle a multitude of tasks and Guest requests. * Computer proficiency in a Windows environment (Word, Excel, PowerPoint). * Knowledge of Opera or Opera cloud Property Management System an asset. * Ability to work cohesively with fellow colleagues as part of a team. * Ability to focus attention on guest needs, remaining calm and courteous at all times. Additional Information **What’s in it for you:** * Employee Benefit Card offering discounted rates at Accor hotels worldwide * Learning programs through our Academies and training initiatives * Opportunity to develop your talent and grow within Accor Hotels, with presence in over 100 countries * Ability to make a difference in the local community through our Corporate Social Responsibility activities * Be part of the opening of new concepts within the hotel **Our Commitment to Diversity \& Inclusion:** We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

MEP Installations Resident64153377346691126

Indeed

MEP Installations Resident

**Description:** ---------------- We are a 100% Mexican company composed of three teams; this project arises from the high demand and growth in real estate in the Mexican Caribbean, aiming to offer a 360-degree service in mechanical, electrical, and plumbing installations for horizontal, vertical, commercial, and hospitality developments. **We are looking for: MEP Installations Resident** **Position Objective: Supervise and ensure that installations meet the standards and quality required by the client.** **Job Responsibilities:** Ensure compliance with deadlines, quality, and safety in installations. Create generators, estimates, and 2D drawings. Prepare progress reports on the construction work. Develop project execution schedules and plans. Ensure construction activities are carried out according to established standards and within the specified time frame. Propose solutions when discrepancies arise between drawings and field conditions. Visit work sites for validation, photographic documentation, and evidence collection. Coordinate with client supervision for project review, drawings, equipment locations, and accessories. **What do we offer?** Initial monthly net salary: $22,000.00 to $26,000.00 + bonuses for completed projects and 2 salary adjustments within the first year of employment Work schedule: Monday to Friday 08:00 to 18:00 hrs, Saturdays 08:00 to 14:00 hrs Work location: Playa del Carmen **Requirements:** --------------- **Education:** Bachelor's degree / Engineering **Specialty:** Electromechanical, Industrial, Civil, Architecture. **Experience:** One year as a resident or two years as an assistant resident in installations **Additional Requirements** Intermediate proficiency in AutoCAD, Revit, and medium-to-advanced level in Excel. Proficiency in reading and interpreting installation drawings and isometrics. Administrative processes related to project management and construction control. **Skills:** Planning and organization, Technical leadership and communication, Analytical thinking

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

$MXN 22,000-26,000/year