**Description:** ---------------- Join a Mission That Transforms Lives! Are you passionate about helping others and making a meaningful impact? At SARCHENTU, we go beyond. We are committed to transforming lives, building futures, and supporting every individual with empathy, respect, and understanding. We are looking for dedicated individuals to join our team! At SARCHENTU, each team member plays a vital role in helping our customers find hope and a better future. If you’re motivated to make a real difference, explore this opportunity and join a mission-driven team that truly changes lives. Position Details: Location: Paseo de la Reforma Avenue (near "El Ángel de la Independencia"), Mexico City. Schedule: Full-time Work Mode: In-person Requirement: Bilingual (English, Spanish) ***Job Objective*** Provide efficient and high-quality customer service by managing inbound and outbound calls, ensuring necessary information is collected, cases are followed up on promptly, and effective communication is maintained with customers and internal teams. Maintain up-to-date records in the CRM system and ensure compliance with established performance metrics. ***Responsibilities:*** Answer inbound and outbound calls, delivering excellent service. Follow up with and update customers. Transfer calls to the appropriate department when necessary. Maintain effective communication with customers and the team. Record and update information in the CRM system. Perform other assigned tasks. **Requirements:** --------------- ***Requirements and Skills:*** High school diploma. Minimum 1 year of customer service experience. Strong written and verbal communication skills. Ability to work confidently and collaboratively at all levels. Bilingual (English, Spanish). High organizational and multitasking ability. Patience and clarity when explaining processes. Don’t miss this opportunity. Take the next step toward your professional future and become part of a company that empowers your success.