Senior Technical Support Engineer

Description

**Job Summary:** We are seeking a highly skilled Senior Technical Support Engineer with a minimum of 2 years of experience in end-user technical support to join our team. This professional will be responsible for managing and resolving complex technical issues, ensuring operational continuity of systems and internal user satisfaction. The role involves close collaboration with multiple technologies, ranging from network infrastructure to operating systems and business-specific applications. **Responsibilities:** * Provide advanced-level technical support to end users, resolving issues related to hardware, software, and networks. * Administer and maintain Windows Server and Active Directory, including user management, permissions, and security policies. * Configure and manage DHCP servers and Fortigate firewalls, ensuring secure and efficient network operation. * Administer Linux servers, ensuring their stability and availability. * Implement and manage virtualization environments using VMware, optimizing system resources and scalability. * Provide support and maintenance for enterprise management systems such as **Contpaqi** and **Microsip**. * Configure and maintain CCTV systems and switches, ensuring system security and functionality. * Design, implement, and support network infrastructure, including configuration of switches, routers, and other networking devices. * Document technical procedures and system updates, contributing to shared knowledge within the support team. **Requirements:** * Bachelor’s degree in Systems Engineering, Computer Science, or a related field. * Minimum 2 years of experience in end-user technical support. * Solid knowledge of: * **Windows Server** and **Active Directory**. * **DHCP Server** and **Fortigate Firewall**. * **Linux Servers**. * **VMware** and virtualization. * Enterprise management systems such as **Contpaqi** and **Microsip**. * Installation and configuration of **CCTV** and **switches**. * Networking, configuration of **switches** and **routers**. * Problem-solving skills, teamwork, and effective communication. **Desirable Competencies:** * Certifications in relevant technologies (Microsoft, Fortinet, VMware, Linux, etc.). * Knowledge of ITIL or experience in IT service management. * Ability to work under pressure and resolve issues efficiently and proactively. **Working Conditions:** * Schedule: Full-time, with availability to handle incidents outside regular hours when necessary. * Work modality: On-site / Hybrid (optional, depending on company policy). This position is ideal for a proactive individual with strong technical capabilities who wishes to grow within a challenging and dynamic professional environment. Job Type: Full-time Salary: Starting at $18,000\.00 per month Benefits: * Educational support * Salary increases * Savings fund * Discounts and preferential pricing * Free parking * Employee referral program * Medical expense insurance * Company phone * Grocery vouchers Education: * Completed bachelor’s degree (Desirable) Experience: * Technical support: 1 year (Desirable) Language: * English (Desirable) Work Location: On-site employment