Technical Support

Description

Job Summary: A prominent pawnshop is seeking a Technical Support Engineer to coordinate and monitor systems, participate in implementations, and provide user support. Key Responsibilities: 1. Coordinate and monitor system operations 2. Participate in the implementation of new systems 3. Provide professional technical support and customer service A prominent pawnshop with over 30 years in the market is seeking a **Technical Support Engineer** ***Requirements:*** * Education: Degree in Computer Systems Engineering, Software Development Engineering, Information Technology, Information Systems Administration, or related field. * Experience in technical support, networking, and server administration * Knowledge of Windows, Linux, and virtualization tools * Familiarity with virtual machines * Problem-solving and customer service skills * Ability to work collaboratively and under pressure ***Knowledge and Skills:*** * Coordinate, supervise, and monitor system operation and performance * Participate in the deployment of new systems, modifications, or functionalities * Provide technical support to end users. • Preventive and corrective maintenance of computer equipment and enterprise servers. * Diagnose and resolve hardware, software, and network issues. * MySQL database backup. * Deliver customer service with a professional and friendly approach. * Experience with SoftRestaurant and Contpaq systems. * Document incidents and solutions in knowledge bases. ***We Offer:*** * Statutory benefits from day one. * Weekly salary payment. * Working hours: Monday to Friday, 7:30 a.m. to 3:30 p.m. ***Interested candidates may apply through this channel.*** Employment Type: Full-time Salary: Starting at $16,000.00 per month Work Location: On-site employment