Junior Network Engineer

Description

Job Summary: We are seeking a Junior Network Engineer to monitor infrastructure, identify incidents, escalate them, track tickets, and assist with documentation. Key Responsibilities: 1. Continuous monitoring of network infrastructure 2. Incident identification and logging 3. Timely escalation to higher-level teams (N2/N3) and ticket tracking At CIVIR Mexico, we are looking for a Junior Network Engineer to work directly with one of our key banking industry clients. **Requirements:** * Experience: Minimum 2 years in networking, technical support, or NOC roles * Education: Currently pursuing or recently graduated or certified in Computer Systems Engineering or related field * Intermediate English (written and conversational) * Residency in Querétaro * Availability to work onsite **Technical Knowledge** * Fundamentals of LAN/WAN networks * Basic knowledge of routing & switching (preferably Cisco) * Understanding of wireless networks (corporate WiFi) * Familiarity with monitoring tools (e.g., Nagios or similar) * Basic proficiency with ticket management tools (ServiceNow or equivalent) * Basic concepts of ITSM / ITIL **Responsibilities** * Continuous monitoring of network infrastructure * Identification and logging of incidents * Timely escalation to higher-level teams (N2/N3\) * Tracking of tickets until resolution * Execution of documented operational procedures * Assistance in updating inventories and documentation **Compensation and Benefits:** * Salary commensurate with experience * Statutory benefits * Major medical expense insurance * Life insurance * 12 vacation days * 8 paid personal days * Grocery vouchers: $300 MXN per month * Annual productivity bonus equal to 15 days of gross salary Interested candidates should apply through this channel Salary: Up to $18,000\.00 per month Benefits: * Major medical expense insurance * Life insurance * Company-provided mobile phone * Grocery vouchers Work Location: Onsite employment