Technical Service Manager

Description

Position Summary: Coordinate, supervise, and ensure the efficiency of field technical services by managing resources and personnel while guaranteeing customer satisfaction. Key Highlights: 1. Leads and supervises field technical service teams. 2. Manages service planning and execution. 3. Ensures technical service quality and closure. EUROMEX, a company dedicated to technical support and solutions for the food industry, with presence in Mexico and LATAM, is seeking: **TECHNICAL SERVICE MANAGER** · Education: Technical degree or Bachelor’s in Industrial Engineering, Industrial Administration, Electromechanics, Mechatronics, or related field. · Experience as a regional coordinator, operations coordinator, administrative coordinator, or operations supervisor; field personnel management experience. **Technical Knowledge:** * Industrial, electrical, electronic, and refrigeration maintenance; blueprint reading; spare parts identification. * Intermediate Excel proficiency **Responsibilities:** * Receive and schedule service tickets for resolution. * Plan daily service routes. * Validate service policies and warranties with customers. * Request per diems for service execution. * Confirm service conditions with the customer prior to dispatching the technical service representative. * Verify daily availability of resources (human, material, financial) required to deliver services. * Supervise that assigned personnel perform their assigned tasks at designated locations. * Ensure services are closed on time and as required. * Resolve any issues arising before, during, or after service delivery. * Collaborate with quotation specialists to provide missing information, clarify doubts, and facilitate delivery of spare parts and/or services to customers. * Evaluate service and/or equipment warranties jointly with the Service Manager. * Coordinate technical training for assigned personnel with the Technical Developer. * Request per diems and tools for the Technical Service Representative. * Evaluate assigned personnel. **We Offer** · Base salary of $16,000 MXN per month, plus bonus. Bonus for achievement of objectives. Statutory benefits. Cafeteria service. Savings fund. Major Medical Expense Insurance. Christmas dinner allowance. Profit-sharing (PTU). Employment type: Full-time, indefinite term. Salary: Starting from $15,000.00 MXN per month. Benefits: * Savings fund. * Company parking. * Cafeteria service. Workplace: On-site employment