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Talento Mexicano
Customer Experience Supervisor
This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence. It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment. MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION Lead and develop a team of customer experience representatives by establishing clear goals and expectations. Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives. Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines. Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards. Support special projects and initiatives designed to enhance the customer experience. Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement. Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions. Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions. Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.
Mexico City
Negotiable Salary
Indeed
Assistant Legal Archivist and Document Management Specialist
**Capital Humano Superior is seeking an Assistant Legal Archivist and Document Management Specialist in Zapopan, Jalisco** ------------------------------------------------------------------------------------------------------ Job Description: **Are you an organized, detail-oriented individual with a passion for document management?** We are looking for a **meticulous individual who enjoys control and precision**, to join our administrative team as an Assistant Legal Archivist and Document Management Specialist. **Job Responsibilities:** * Establish document organization methodologies (physical and digital). * Define and implement naming conventions, indexes, quick-search rules, and control systems. * Implement and maintain policies and procedures related to institutional documentation. * Manage physical and electronic resources for document preservation and retrieval. * Support the development and improvement of our document management system. * Clean up, organize, and maintain legacy physical archives (approximately 40% of the work). * Control and classify digital documentation (60% of the work). * Collaborate directly with the Administrative Manager. **Candidate Profile and Requirements:** * **Completed or incomplete Law degree** * Minimum **6 months of experience** in a similar role, including professional internships. * Knowledge of **document management, information verification, and file handling**. * Proficiency in **Excel** (basic to intermediate level). * Highly organized, meticulous, and skilled at time management. * Personality oriented toward detail, analytical thinking, and a strong sense of order. * Prior experience in physical and digital document administration is desirable. **We Offer:** * **Monthly salary of $12,000 MXN**, commensurate with experience. * **Quarterly performance-based bonus**. * **Annual bonus equivalent to 15 days’ salary**. * Work schedule: **Monday to Friday, 9:00 AM to 6:30 PM** (1.5-hour lunch break). * Excellent working environment. * **Location:** Ciudad Granja, Zapopan, Jalisco Employment Type: Full-time **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Interns **Departmental Function:** Administrative / Secretarial **Industry:** Telecommunications **Skills:** * lawyer * archiving * documents *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694ad7d13d00003d00135653&source=indeed*
C. A las Cumbres 121A, Col Benito Juarez, Residencial Cordilleras, 45020 Zapopan, Jal., Mexico
MXN 12,000/year
Indeed
SERVICE QUALITY EXECUTIVE
**SERVICE QUALITY EXECUTIVE.** **Chihuahua, Chih.** At Banorte, we seek unique, strong, and extraordinary talent to drive the country’s transformation and innovation, becoming a key ally for robust growth alongside Mexico. We firmly believe that solidarity, innovation, respect, loyalty, and responsibility together form the perfect formula to become the top team in the financial sector. **Job Objective:** To serve, develop, and maximize the needs of each customer by delivering personalized attention and consistently meeting customer expectations. Each day, you will face **new and exciting challenges** in your role, for which you will be responsible: · Customer service. · Providing information about our products. · Computer operation. · Strong verbal communication skills. · Professional appearance. **Requirements:** · Completed Bachelor’s degree (preferably in Administration, Accounting, International Business, or Finance). · Flexible availability regarding work schedule. · Experience and enthusiasm for customer service. · High sense of responsibility, proactivity, ability to work under pressure, strong verbal communication skills, and proficiency in interpersonal relationships. Click the **Apply** button and don’t miss the opportunity to fully develop your potential. Important note: Although this position is located in **Chihuahua, Chih.**, the initial contact will be made from our Tijuana office, phone number 663. We’ll be delighted to support you throughout the entire process! Employment type: Full-time Salary: $12,700.00 – $13,300.00 per month Benefits: * Salary increases * Discounts and preferential pricing * Major medical expense insurance * Life insurance * Free uniforms * Additional vacation days or paid leave * Grocery vouchers Work location: On-site employment
Revolución N. 1089, Arquitos, 31205 Chihuahua, Chih., Mexico
MXN 12,700-13,300/year
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