Job Summary: Provide efficient and timely technical support to users, ensuring the proper operation of equipment, networks, and computer systems. Key Responsibilities: 1. On-site and remote technical support for users 2. Preventive and corrective equipment maintenance 3. Basic server and network administration Job Objective Provide efficient and timely technical support to the organization’s users, ensuring the proper operation of computer equipment, networks, servers, and information systems. Contribute to the maintenance, security, and continuous improvement of the technological infrastructure, guaranteeing operational continuity and optimal performance of internal processes. Responsibilities * Respond to and follow up on user technical support requests and incidents (on-site and remote). * Perform preventive and corrective maintenance on computer equipment, printers, and peripheral devices. * Install, configure, and update operating systems, institutional software, and work tools. * Assist in basic server and network service administration. * Configure and maintain telecommunications equipment such as routers, switches, and modems. * Provide network connectivity support, identifying and resolving technical faults. * Perform data backups and assist in basic database administration. * Support implementation of information security measures. * Document incidents, solutions, and activities performed. * Provide technical guidance to users for correct system and equipment usage. * Monitor the proper operation of the company’s technological infrastructure. * Participate in technology improvement or upgrade projects when required. Requirements: * Bachelor’s degree or engineering degree in Computer Systems, Informatics, or related field. * 1–2 years of experience in technical support. * Knowledge of networks, servers, and equipment maintenance. * Proficiency in Windows and Linux operating systems. * Knowledge of software and hardware installation. * Basic technical English (desirable). * Availability to work on Saturdays. * Service-oriented attitude, responsibility, and teamwork skills. Benefits: **Statutory Benefits:** * 20-day year-end bonus. * 12 vacation days starting from the first year. * IMSS (Mexican Social Security Institute) coverage. **Additional Benefits:** * Bi-weekly food vouchers. * Punctuality and attendance bonus (16%). * Savings fund (8%). * Additional rest days. * On-site medical services. * Transportation to Arandas. * Subsidized cafeteria ($23.50). * Fixed shift Monday through Friday (8:00 a.m. to 5:36 p.m.). Employment Type: Full-time Salary: $27,480.99 per month Benefits: * Savings fund * Life insurance * Cafeteria service * Additional vacation days or paid leave * Food vouchers Application Question(s): * Do you reside in Arandas, Jalisco? Education: * Completed bachelor’s degree (desirable) Experience: * Systems and support area: 2 years (mandatory) Work Location: On-site employment