**Job Description** ------------------------- The Construrama Development Advisor’s primary purpose is to drive the professionalization and sustainable growth of Construrama sales points by implementing programs, processes, and tools that strengthen their operations, enhance competitiveness, and ensure compliance with quality standards defined by the organization. **Key Responsibilities** --------------------------------- * Conduct initial diagnostics and coordinate the implementation of improvements at Construrama sales points, including certifications and operational processes. * Adapt formats, processes, and information systems according to the franchisee’s needs, ensuring proper usage. * Train staff on new activities and supervise execution in accordance with established standards. * Manage strategic programs such as Construrama Wallet, credit schemes, and CFE Wallet, promoting their adoption and continued use. * Support business systematization by connecting franchisees with qualified suppliers and aligning operations with the system. * Prepare follow-up reports, document success stories, and provide support for specific commercial studies and projects. **Job Challenges** -------------------- * Ensure full customer coverage, optimizing travel time while maintaining discipline in scheduling. * Convince franchisees to invest in professionalization programs by demonstrating benefits and return on investment. * Ensure correct utilization of Value Offers (VOs) at sales points by training and motivating involved staff. * Maintain strong relationships with store owners and counter staff to achieve effective implementation of initiatives. * Overcome resistance to change through assertive communication and presentation of success stories. * Achieve objectives in high-pressure environments, adapting to diverse business needs and contexts. **Required Skills and Knowledge** ------------------------------------------ Education: * Bachelor’s degree in Business Administration * Bachelor’s degree in Marketing * Bachelor’s degree in International Relations * Industrial Engineering or related fields Required Experience: * Minimum 1 year in product or service sales Required Knowledge: * Proficiency in Microsoft Office (intermediate level) * Knowledge of administrative and operational processes at sales points * Familiarity with loyalty programs and credit schemes * Basic knowledge of systematization and commercial software usage Critical Competencies: * Assertive communication and interpersonal skills * Service orientation and problem-solving ability * Capacity to work under pressure and meet objectives * Leadership, decision-making, and initiative * Organization and efficient time management * Adaptability and effective negotiation **Relationships** -------------- Internal * Commercial Manager (report results achieved, request client support, negotiate) * Commercial Manager (report results achieved, request client support, negotiate) * Commercial Advisors (inform and request client support, negotiate) * Auditor/Certifier (request initial PA diagnostics) * Value Offer Managers (follow up on VO utilization and request support to meet utilization targets) * Marketing Advisor (organizes local, regional committees and SDC celebrations) * Construrama Development Head (understand expectations and objectives; request support in developing activities) * Construrama Operations Manager (seek support on matters where negotiation authority is exceeded and clarify role objectives and expectations) External * Construrama Owner (communicate VO utilization objectives; communicate any topics related to CMA; negotiate CMA-related matters) * CMA Counter Staff (ensure correct VO utilization and communicate their utilization objectives) **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and do business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual—regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and support the well-being and development of CEMEX employees