SERVICE DESK ANALYST L1

Description

Job Summary: Provide first-level technical support and customer service, ensuring an efficient and incident-resolution-oriented service experience. Key Highlights: 1. First-level technical support 2. Customer service and incident resolution 3. Compliance with security procedures and policies Job Description* Job Title: SERVICE DESK ANALYST L1 City: Guadalajara State/Province: Jalisco Posting Start Date: 4/27/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future\-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever\-changing world. For additional information, visit us at www.wipro.com. Job Description: **service desk / spanish** -------------------------- Provide first-level technical support and customer service, ensuring an efficient, timely, and incident-resolution-oriented service experience, in accordance with Wipro’s standards and guidelines. ### **️** **Key Responsibilities** * Handle end-user requests and incidents via established channels (phone, email, ticketing system). * Provide basic technical support (Level 1\) related to hardware, software, applications, and connectivity. * Log, document, and track cases in internal support tools. * Escalate incidents when necessary, ensuring proper communication with Level 2 teams. * Deliver customer service with a focus on resolution and SLA compliance. * Follow up until ticket closure, validating user satisfaction. * Adhere to company procedures, security policies, and internal guidelines. ### **✅** **Requirements** **Experience:** * Preferred 6 months **to 1 year** of experience in technical support, service desk, or customer service (not mandatory). **Desired foundational knowledge:** * End-user support * Ticketing system usage * Basic knowledge of Windows / Office * Customer attention and service On-site position, Monday to Friday **͏** ----- **͏** ----- Mandatory Skills: TIS Service Desk . Reinvent your world. We are building a modern Wipro. We are an end\-to\-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA \- as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.