GRUPO MERZA is a 100% Mexican company with over 70 years of experience in the market and presence in 30 states across the Republic. If you are looking to work at a socially responsible, inclusive company with growth opportunities, we are an excellent choice for you! We invite you to join your talent with over 7,000 Group employees nationwide. We are waiting for you! **Position Objective:** Provide technical support (Help Desk) to users of equipment, systems, and applications across various areas of the company, ensuring their operation, performance, and availability. **Requirements:** * Bachelor's degree in computer science or related field. * Minimum one year of experience in a similar position. * Technical phone, virtual, and/or user support experience. * Preventive/corrective maintenance of office software and administrative applications. * Preventive/corrective maintenance of SQL software, operating systems, and system performance utilities—required. * Knowledge of SAP modules (SD, MD, IM, LO, HCM, FI)—required. * Hardware structure and components—required. * Database fundamentals (tables and queries)—required. * Formatting and preparation of equipment (computers, tablets). * Availability to travel nationwide. **We Offer:** * Statutory benefits. * Savings fund, monthly grocery vouchers, 30-day Christmas bonus, life insurance, and more... **Based in Zamora, Mich.** ### **If you meet all the requirements, apply now and become part of our team.**