Administrative Collections Analyst

Description

**Job Objective** Administer, control, and monitor operational and administrative processes related to collections, cash replenishment, and reconciliation, ensuring proper financial operations, incident resolution, cash control, transactional validation, and delivery of system-related operational deliverables. **Key Functions and Responsibilities** **Collections and Cash Replenishment Management** * Supervise and validate the **correct cash and change replenishment** in accordance with authorized amounts. * Coordinate and record **cash collection processes**. * Conduct **physical cash counts**, validations, and cash audits. * Verify discrepancies, shortages, or overages and document incidents. * Maintain documentary control of deposits, withdrawals, and cash movements. **Operational Monitoring and Reconciliations** * Perform **operational and transactional reconciliations** across systems, physical collections, and financial reports. * Validate accurate recording of executed transactions. * Analyze operational discrepancies, rejections, inconsistencies, or balance differences. * Prepare and monitor **daily, weekly, and monthly operational and collections reports**. **Help Desk and Incident Management** * Receive, manage, and monitor **help desk tickets**, collections, payments, operational failures, or transactional incidents. * Document and escalate incidents to technical, operational, or vendor teams. * Follow up until ticket closure and solution validation. * Generate reports on recurring incidents and propose improvements. **Reporting and Administrative Control** * Prepare **transaction reports**, operational behavior analyses, availability assessments, and impact evaluations. * Manage administrative and operational deliverables required by the department. * Address internal requests related to collections operations and TVMs. * Keep operational documentation, logs, and process evidence up to date. **Control and Compliance** * Ensure compliance with cash handling protocols and internal controls. * Validate adherence to established operational procedures. * Support operational audits and financial reconciliations. **Education** * **Bachelor’s Degree (Completed):** * Administration * Accounting * Finance * Business Management or related field **Experience** **Minimum 1–2 years in activities related to:** * Cash handling and reconciliations. * Collections or cashier functions. * Operational administrative support. * Incident handling and follow-up. * Help desk / service desk (desirable). * Preparation of operational reports. **Technical Knowledge** * Operational and financial reconciliations. * Cash handling and cash audits. * Interpretation of transactional reports. * Intermediate/advanced Excel (pivot tables, cross-referencing, filters, formulas). * Ticketing systems / help desk platforms. * Incident tracking. * Database management or operational reporting. * Familiarity with electronic collections systems is desirable. **Skills** * High level of organization. * Attention to detail. * Analytical ability. * Timely follow-up. * Problem-solving skills. * Handling of sensitive information. * Effective communication. * Ability to work under pressure. * Logical and numerical thinking. **Competencies** * Responsibility. * Integrity and honesty. * Results orientation. * Proactivity. * Sense of urgency. * Process adherence. * Teamwork. * Focus on quality and accuracy. Schedule: 8 a.m. to 6 p.m. / 9 a.m. to 7 p.m., Monday through Friday (Availability to cover shifts) **100% on-site.** Salary: $12,000\.00 \- $15,000\.00 per month Application Question(s): * How far are you from Torre Uno? Workplace: On-site employment