Job Summary: Provide efficient first-level administrative support in WHMCS, managing tickets related to domains and TLD regulatory compliance to ensure a high-quality customer experience. Key Highlights: 1. Key role in ensuring customer experience and regulatory compliance. 2. End-to-end management of domain lifecycle and TLD accreditation. 3. Collaboration in continuous improvement of administrative processes. A leading Technology Development company is seeking Technical Support Helpdesk/5406 Work Location: Orion Col. Santa Gertrudis Copó, Mérida, Yuc. Mérida, 97305 Job Objective: Provide efficient first-level administrative support in the WHMCS system, handling tickets related to domain registration and administration, proactively tracking the accreditation process for new TLDs, and maintaining regulatory compliance control for TLDs in which the company is already accredited. This role is critical to ensuring high-quality customer experience and adherence to industry regulatory standards. Main Responsibilities  Handle, classify, and resolve first-level tickets in WHMCS related to domain registration, renewal, transfer, WHOIS data modification, DNS, and any other operational domain management tasks.  Manage the complete domain lifecycle: order creation, documentation verification, payment processing, and control panel updates.  Proactively track the accreditation process with registries and authorities (ICANN, Verisign, PIR, etc.) for new TLDs, preparing documentation, submitting forms, and monitoring response deadlines.  Maintain up-to-date and controlled regulatory compliance for all accredited TLDs: monitor contractual requirements, submit periodic reports, pay fees, update EPP, abuse policies, GDPR, and any other regulatory obligations.  Escalate tickets requiring specialized intervention to second-level support or the technical team, ensuring clear and documented follow-up.  Generate weekly/monthly reports on tickets handled, status of ongoing accreditations, and TLD compliance levels.  Collaborate in continuous improvement of administrative processes and WHMCS response templates.  Support complementary administrative tasks related to registrar operations (database updates, domain inventory control, etc.).  RequirementsEducation:  Completed high school diploma (technical or bachelor’s degree in Administration, International Trade, Information Technologies, or related field preferred).  Experience:  Minimum 1 year of experience in administrative customer service or first-level support (preferably in hosting, domains, telecommunications, or IT industries).  Proven experience using ticketing systems (WHMCS preferred; experience with similar systems such as Clientexec, Blesta, or Helpdesk also considered). Essential Knowledge:  Advanced proficiency with office tools (Google Workspace / Microsoft 365).  Skills and Competencies  Excellent written communication and composition skills (Spanish and intermediate-to-advanced English, as much of the documentation and communication with registries is conducted in English).  High attention to detail and ability to precisely track processes and deadlines.  Strong organizational skills and ability to efficiently manage multiple concurrent tasks.  Proactive, responsible, and solution-oriented attitude.  Teamwork orientation and willingness to learn domain industry regulatory processes. Desirable Knowledge:  Intermediate-to-advanced WHMCS proficiency (domain modules, tickets, billing, and reporting).  Basic understanding of web domains, TLDs, registrars, registrants, EPP, and ICANN processes. Work Schedule Availability: Monday to Friday, 9:00am to 7:00pm, with 2 hours for lunch We offer a base salary of $12,000 to $13,000 gross plus statutory benefits. IMPORTANT: Contact us to schedule an interview with Lic. Rocío Bastida, available from 9:00am to 5:30pm. -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 2 years of experience Age: between 24 and 40 years Keywords: support, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist