Job Summary: Supervise and coordinate security services, managing personnel, operations, and customer service, while ensuring compliance with protocols. Key Highlights: 1. Leadership in security service supervision 2. Comprehensive management of operational personnel 3. Coordination and customer service - Maintain complete staffing templates for services in general - Prospect candidates if staffing templates are incomplete - Supervise the operation of assigned security services. - Verify that personnel comply with instructions, protocols, and procedures. - Coordinate shift coverage, breaks, absences, or operational incidents. - Conduct periodic visits to service sites to verify operations. - Supervise personnel - Coordinate supervisors. - Evaluate performance of operational personnel. - Identify training needs. - Apply disciplinary measures according to internal regulations. - Administrative management - Prepare operational reports. - Monitor incidents (absences, tardiness, resignations). - Supervise proper delivery and use of uniforms and equipment. - Maintain logs and service reports. - Customer service - Maintain communication with client administrators or representatives. - Address service complaints or incidents. - Ensure compliance with contractual agreements. - Security control - Supervise adherence to security protocols. - Coordinate emergency response. - Willingness to travel to Tekax. -Requirements- Minimum education: Upper secondary education – General High School Diploma 2 years of experience Languages: Spanish Age: between 28 and 55 years Driver's license: Class A Willingness to travel: Yes Keywords: resident, supervisor, supervisor, assistant manager, responsible person, coordinator, manager, captain, escort, guard, watchman, guard, security, operative, operational