**HAD is seeking an Application Support Engineer in Tlalpan, Mexico City** ------------------------------------------------------------------------------- We are a company specialized in Custom Software Development, focused on creating tailor-made technological solutions that drive our clients’ efficiency, stability, and digital transformation. ### **Main Responsibilities** * Resolution of complex issues: Handling escalated incidents (Level 3) requiring in-depth analysis of code, architecture, hardware, or software. * Root cause analysis: Thorough investigation of failures to identify their origin and propose definitive solutions. * Solution development: Creation of *workarounds*, documentation of evidence, and ticket management to request fixes in code, architecture, or software. * High-level assistance: Technical support for Levels 1 and 2, as well as training support on new features or processes. * Technical documentation: Detailed recording of processes, solutions, and findings to strengthen the knowledge base and support manuals. ### **Skills and Knowledge** * Basic knowledge of Information Technologies. * Proficiency in Excel. * Strong analytical and problem-solving skills. * Effective communication and teamwork abilities. * Ability to explain technical solutions to other teams and, occasionally, to clients. **Benefits** -------------- * Competitive monthly salary: $20,000 * Full statutory benefits * Stable working hours from Monday to Friday * Professional environment oriented toward continuous improvement * Opportunity for development and learning in specialized software **Desired education level:** Higher education — incomplete **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Cybersecurity and Network Security *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=695beba83100003d00691248&source=indeed*