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Summary: We are seeking an analytical professional with excellent communication skills to coordinate insurance retention and collections operations, serving as the primary liaison between carriers and a third-party call center. Highlights: 1. Coordinate insurance retention and collections operations 2. Liaise between insurance carriers and call center 3. Focus on customer retention and collections efficiency We are looking for an analytical professional with excellent communication skills to coordinate insurance retention and collections operations. This role serves as the primary liaison between our partner insurance carriers and the third\-party call center, ensuring that frontline agents have the targets, incentives, and tools required to maximize customer retention and collections efficiency. * Bachelor’s degree in Business administration, Marketing, Engineering, or related fields. * Strong analytical profile with advanced proficiency in Excel for tracking targets and results. * Effective communication and negotiation skills for interacting with external partners (insurance carriers and vendor). * Great organizational skills to manage multiple operational processes and training schedules simultaneously. * Focus on Customer Experience (CX) and high attention to detail. * Intermediate English level At American Express, our culture is built on a 175\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world\-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well\-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial\-well\-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on\-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
