(25009HG) Mexico\-Mexico City (CDMX)\-Zumpango de Ocampo \| Full time \| Indefinite term \| Mixed Shift **HIGH QUALITY AND EXCELLENT SERVICE WILL UNDOUBTEDLY IMPROVE OUR CUSTOMERS' LIVES.** Would you like to become part of the most international company in the world? DHL, a pioneer in cross-border express delivery since 1969, now operates in more than 220 countries and territories worldwide. Do you want to join a company that connects people around the globe? The more people we connect, the better life will be on our planet. Do you want to make a difference? Then join our team! "Passionate about Customers" and become a certified international specialist!**Your Responsibilities:*** Notify clients of the arrival of goods requiring compliance with any regulation. * Track and advise on compliance with import regulations for products. * Make and receive phone calls to importers, adhering to quality protocols to meet performance indicators (%GOS). * Interact with various internal departments involved in the import process to ensure effective releases. * Request payment of taxes for imports as required. * Provide timely responses to emails from internal and external customers and leaders, offering effective answers to their requests. * Guide customers through various options for shipment release. * Review and validate documents received from clients. * Enter alerts into different electronic tools to ensure visibility of tracking and communication with internal and external customers. * Ensure that information declared in the proforma\-customs document is accurate based on documentation data. * Validate legal names registered in the importers' registry, as well as patent registration\-approval. * Monitor pre-alerts of shipments in transit. * Review instruction letters in electronic tools to expedite the type of shipment release. * Guarantee customs clearance payment on day 0 and day 1. * Ensure timely notification of assigned tracking numbers within the stipulated schedule. **Your Profile:*** Bachelor's degree in International Trade, International Business, or related field; graduated or recent graduate. * Experience in foreign trade procedures and documentation. * Intermediate\-advanced English (for handling calls and email responses). * Proficient in Microsoft Office (Excel, Outlook, Word). **Competencies:*** Ability to handle difficult situations. * Handling difficult customers. * Active listening. * Service attitude. * Ability to work under pressure. * Assertive communication. * Management and organization. * Ability to perform multiple tasks simultaneously. * Teamwork. * Customer focus. **Our Offer:*** Competitive salary * 30-day Christmas bonus * Savings fund * Grocery vouchers * Monthly performance bonus * Life insurance * Major medical expenses coverage * 12 days of vacation Do you identify with this profile and are you challenged by these tasks and responsibilities? Then apply now! We look forward to receiving your application! DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.**Legal Posting Entity** DHL Express México, S.A. de C.V.