CUSTOMER SERVICE EXECUTIVE

Description

Job Summary: Coordinate and manage customer and supplier orders, ensuring excellent service levels and optimizing shipping logistics. Key Responsibilities: 1. End-to-end order management and production order tracking 2. Logistics coordination, shipping, and required documentation 3. Proactive communication with customers and suppliers for follow-up Job Posting CUSTOMER SERVICE EXECUTIVE Location: Iztapalapa, Mexico City Company: MPyS Consultoria Mercantil Posted on May 11, 2026 Valid until May 29, 2026 Net Monthly Salary $15,000\.00 Apply Folio: 21131273 Description Order Management: o Track customer and supplier orders while maintaining excellent service levels. o Enter customer and supplier orders into the SAP ONE system. o Keep order status updated, including costs and pricing. o Convert customer orders into production orders. o Track production orders (both customer and supplier). Logistics and Shipping: o Request invoices and schedule delivery routes for finished products, including required documentation. o Schedule pickups with courier companies. o Schedule shipments and generate shipping labels for domestic shipments. o Review production order status at the plant. Communication and Coordination: o Make calls to customers and suppliers for follow-up and coordination. o Review billing requirements and documentation. o Develop delivery plans based on timelines provided by Sales vs. Production. o Request and review design sketches. Requirements * Required education level: High school or vocational training * Experience: 3 \- 4 years as CUSTOMER SERVICE EXECUTIVE * Knowledge and tools: + CUSTOMER SERVICE IN THE GARMENT INDUSTRY + SAP ONE and EXCEL proficiency + CUSTOMER COMMUNICATION * Language(s): + English \- Intermediate * Skills and competencies: + Motivation + Negotiation + Commitment + Critical thinking + Customer orientation + Logical\-Mathematical reasoning + Work quality + Teamwork + Results orientation + Proactivity * Candidate availability: + No travel required Schedule Monday to Friday Full-time 08:00 \- 18:00 Functions and activities * COMMUNICATION WITH SUPPLIERS, COURIER COMPANIES, AND CUSTOMERS * ATTENTION TO DETAIL, CUSTOMER ORIENTATION The company offers * STATUTORY BENEFITS * Indefinite-term employment contract Recruitment process * DOCUMENTS \- DOCUMENT REVIEW * INTERVIEW \- INTERVIEW DATE AND TIME ARE PROVIDED * HIRING \- CONTRACT SIGNING OCCURS ONCE THE COMPANY'S REQUIRED DOCUMENT LIST IS COMPLETE. * Start date of your recruitment process: May 11, 2026 * Recruitment process duration: 1 Week