Position Summary: We are seeking a Technology-Passionate Technical Support Analyst to provide first-level support in a government campaign with a focus on continuous improvement. Key Highlights: 1. Be part of a professional team in a high-impact government campaign 2. Collaborative work focused on continuous improvement 3. Professional development and growth opportunities Technical Support Analyst · Are you passionate about technology and do you enjoy helping people? This is your opportunity to join a professional team in a high-impact government campaign! We seek talent with a service-oriented mindset, technical skills, and eagerness to grow professionally. If you have experience providing technical support via ticketing systems or chat, we want to meet you! · What will you do in this role? Provide first-level technical support to users through ticketing systems, chat, and internal platforms. Handle requests and incidents clearly, effectively, and with excellent service attitude. Collaborate with a team focused on continuous improvement and quality service. · What qualifications do you need to apply? Bachelor’s degree or Engineering degree in Computer Science, Systems, Informatics, or related field (DIPLOMA AND PROFESSIONAL LICENSE REQUIRED). Proficient use of computers and technological tools. Preferably 6 months to 1 year of experience in technical support campaigns (via phone, chat, email, or tickets). · What do we offer? Base monthly salary: $11,000 gross Monthly performance bonus: $2,000 gross Statutory benefits from day one Life insurance Professional environment and development opportunities Experience in government campaigns that enriches your professional profile Schedules: Morning shift: Monday to Sunday, 07:00–15:00 hours, rotating breaks. Afternoon shift: Monday to Sunday, 15:00–23:00 hours, rotating breaks. Location: Juárez, Cuauhtémoc, CDMX Join a team that values your talent! If you meet the requirements and are looking for a place where you can grow, learn, and be part of something meaningful, this is your opportunity! Apply now and take the next step in your career. · At Eficasia, we promote talent attraction processes based on equal opportunity, without distinctions or exclusions due to ethnic or national origin, gender, age, disability, social condition, health status, religion, migration status, opinions, sexual preferences, marital status, or any other factor that undermines human dignity. Under no circumstances are medical certificates of non-pregnancy or HIV status requested as a requirement for employment, continued employment, or promotion.-Requirements- Minimum education: Higher education - Bachelor’s degree years of experience Keywords: analyst, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist