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Job Summary: Handles emergency and follow-up calls, managing communications and reporting on Severe and Very Severe cases. Key Highlights: 1. Emergency call handling (IN) and follow-up (OUT) 2. Management of communications with workgroups 3. Conducting follow-ups for Severe and Very Severe cases \*CALL CENTER MONITOR (Claims Booth)\* Provide necessary assistance for emergency (IN) and follow-up (OUT) calls, complying with established operational procedures. \*Main Responsibilities:\* \*Operational:\* * Answer all IN calls received during your shift. * Make all OUT calls to handle emergency calls. * Make all OUT calls to follow up on assigned cases. * Respond to requests received via communication channels with designated workgroups on WhatsApp and Telegram messaging services. * Complete 100% of follow-ups for Severe and Very Severe cases generated during your shift. * Submit all reports for IN calls received during your shift, containing all relevant information for each case. \*Requirements:\* * Gender: Unrestricted * Age: 20 to 45 years * Minimum 6 months of experience in insurance companies, claims handling, roadside assistance, or emergency services. \*Schedule and Location:\* Schedule: 09:00 – 19:00 hrs One rotating weekday off Salary: $10,770\.20 \+ Bonus: $2,373\.00 Location: Cda. Relox 1, Los Ángeles, Álvaro Obregón, 01090 Ciudad de México, CDMX \*\*IF YOU ARE INTERESTED, CONTACT 55 80 78 85 03 \*\*
