Juchitepec Sales - Outbound Job Listings

Back Office Document Validation64859239775746120

Indeed

Back Office Document Validation

MAIN ACTIVITY: Validation of official documentation Tracking of documentation delivery Contact with customers (Customer service) SKILLS: Basic knowledge of banking Knowledge and handling of files FUNCTIONS: * Handling and tracking of merchants' production deployment requests. * Review and validation of merchants' documentation and information. * Email and telephone support and advisory services to merchants regarding questions about their documentation. * Functional escalation to resolve issues arising during merchant integration related to their documentation or operations. * Identification of risks associated with merchant integration, as well as patterns if observed across multiple merchants. * Notification of identified risks to the Administrative Validation Coordinator and submission of improvement proposals to the department. WORK SCHEDULE: Monday to Friday, 9:00 am to 6:00 pm. Fixed weekend rest SALARY AND BENEFITS: $8,400.00 gross monthly salary 10% productivity bonus Bi-weekly payment Statutory benefits from day one (IMSS, INFONAVIT, year-end bonus, vacation) IMMEDIATE AND PAID HIRING REQUIREMENTS: Age: 18 to 45 years Technical or general high school diploma Minimum 6 months’ experience in call centers WORK LOCATION: IZTACALCO 15 minutes from Ciudad Deportiva Metro Station 10 minutes from MB Iztacalco If interested, contact Lic. Odet Soto at 5511998809 or send your CV through this channel.

Eje Vial 4 Ote. (Avenida Río Churubusco) 2029, El Rodeo, Iztacalco, 08510 Ciudad de México, CDMX, Mexico

MXN 8,400/month

Indeed

Database Analyst

**INTERNATIONAL COMPANY SEEKING DATABASE ANALYST (Dialer) FOR CALL CENTER. BENTO INT.** **PROFILE:** * *Incomplete or completed Bachelor’s degree in Computer Science, Statistics, Mathematics, Administration, etc.* * Age 25 to 45 years. * *Experience in call centers as a database analyst or dialer* ***call center profiles with 1 to 3 years’ verifiable experience mandatory*** **RESPONSIBILITIES:** * Data analysis knowledge to identify trends. * Establishing processes and systems to make data-related work more efficient. * Maintaining databases and data systems. * Designing and organizing databases. * Creating reports and dashboards. * Ensuring data quality. * Optimizing performance. **KEY SKILLS** * Analytical and logical thinking. * Database management (SQL) and statistical tools (Python, R). * Excellent communication and presentation skills. * Attention to detail and problem-solving ability. * Business knowledge to contextualize data. Schedule: Monday to Friday, 9 AM to 6 PM + Saturdays, 9 AM to 1 PM (Flexible arrangements to allow Saturday rest). **WE OFFER:** * *Monthly base salary* ***$14000\.\- NET*** * *Statutory benefits from day one* * *Job stability* * *Dynamic and collaborative work environment.* **WORK LOCATION** * Balderas 33, Colonia Centro, Centro, Cuauhtémoc, 06000, CDMX

C. de la Palma 34-28, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

MXN 14,000/year

Customer Service Supervisor (Call Center) / Full-time64850152607234122

Indeed

Customer Service Supervisor (Call Center) / Full-time

Totalplay, a Mexican telecommunications company offering internet, television, and telephone services, is seeking Call Center Supervisors for its Customer Service Area. **Requirements:** Bachelor’s degree in progress or completed (minimum 50% of credits) / verifiable Minimum 1 year of recent experience as a Call Center Supervisor (Customer Service) Strong verbal communication skills. Flexible availability. **We offer:** Gross monthly salary of $13,500.00 MXN. Performance-based bonuses. Immediate statutory benefits. Paid training. Life insurance. **Work schedule:** Monday to Sunday, with rotating weekend days off. **Work location:** Vertiz Narvarte (15 minutes from Nativitas metro station)

Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico

MXN 13,500/year

Recruitment and Selection Analyst64850152623491123

Indeed

Recruitment and Selection Analyst

### **MASS RECRUITMENT AND SELECTION ANALYST FOR CALL CENTER** Join our KONECTA recruitment team **Work location:** Añil 611 **(Iztacalco)** **We offer:** * Monthly base salary of $12,000 * Statutory benefits * Performance-based bonuses * Life insurance * Discounts at various establishments * Job stability * Career development plan * Free transportation to the nearest metro stations (Puebla and Velódromo) * Working hours: 9 AM–6 PM, Monday to Friday (attendance on Saturdays depends on target achievement) **Responsibilities:** * Posting job vacancies on employment platforms * Understanding call center or contact center candidate profiles * Candidate screening * Competency-based interviews * Document verification * Rehire eligibility verification * Administration of psychometric tests **Requirements:** * Minimum 6 months’ verifiable experience in mass recruitment (recent) * Familiarity with recruitment platforms * Familiarity with psychometric assessment platforms * Partially completed or completed bachelor’s degree related to the position If you have relevant experience, **apply through this channel; we will contact you.** At Konecta, as a socially responsible and inclusive company, we do not discriminate for any reason, cause, or circumstance. We do not request medical certificates confirming non-pregnancy or HIV status. All our processes are free of charge and fully transparent

Eje Vial 4 Ote. (Avenida Río Churubusco) 2029, El Rodeo, Iztacalco, 08510 Ciudad de México, CDMX, Mexico

MXN 12,000/year

Morning Telephone Agent64850152541185124

Indeed

Morning Telephone Agent

**Quick Response Recruitment seeks a MORNING TELEPHONE AGENT in Benito Juárez, Mexico City** --------------------------------------------------------------------------------------------------------- We want you on our team! Join us as a customer service advisor and support representative. **Responsibilities**: Telephone customer advisory services; 100% inbound calls. **What do we require from you?** * Completed high school education * No prior experience required * Strong verbal communication skills * Immediate availability **What do we offer?** * **Base salary** * **Productivity bonus** * **Punctuality bonus** * **Commissions** * Immediate statutory benefits * **Schedule: 8 AM to 5 PM, Monday to Friday** **Apply through this channel** **Desired education level:** High school (upper secondary) **Desired experience level:** Entry-level **Departmental function:** Customer service **Industry:** Online Media *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694bfd803a00003b00e774cf&source=indeed*

Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico

Negotiable Salary

Telephone Customer Service Representative64850067455618125

Indeed

Telephone Customer Service Representative

**Join our team as a Telephone Customer Service Representative!** Are you passionate about customer service and seeking job stability? This opportunity is for you! **Requirements:** * Minimum of **6 months’ experience in Customer Service** * **High school diploma (in progress or completed)**. **Schedule:** **12:00 PM to 9:00 PM** (rotating weekly days off). **We offer:** * **Base salary:** $9,409.50 per month. * **Additional bonus:** $1,250. * **Statutory benefits** and opportunities for growth. **Why work with us?** * Dynamic work environment. * Ongoing training. * Job stability and professional development. Employment type: Full-time Salary: $9,409.50 per month Benefits: * Employee referral program Work location: On-site employment

Fresno 25, Chimalistac, Álvaro Obregón, 01070 Ciudad de México, CDMX, Mexico

MXN 9,409/month

Telephone Advisor - WhatsApp - Email64850067550467126

Indeed

Telephone Advisor - WhatsApp - Email

**Tres R is seeking a TELEPHONE ADVISOR - WHATSAPP - EMAIL in Coyoacán, Mexico City** --------------------------------------------------------------------------------------- Join our team as a **Telephone Advisor, WhatsApp, and Email Specialist**! **Requirements:** * Completed high school education * Minimum call center experience * Strong verbal communication skills and positive attitude * Immediate availability for morning or afternoon shifts * Residence in Mexico City (CDMX) or the Metropolitan Area **We offer:** * Competitive base salary * Attractive performance-based incentives * Statutory benefits * Immediate response and hiring process **Interested candidates should apply through this channel.** We look forward to meeting you soon! **Desired education level:** Upper Secondary Education **Desired experience level:** Entry Level **Departmental function:** Customer Service **Industry:** Online Media *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694bfcd33d00003d0013695c&source=indeed*

Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico

Negotiable Salary

Collection Executive, Monday to Friday, Call Center64850067470851127

Indeed

Collection Executive, Monday to Friday, Call Center

At **GRUPO COPERVA**, we value talent, commitment, and the efforts of our team; therefore, we offer a **competitive salary, commissions, statutory benefits, and attractive additional benefits**. * Call center collections experience * High school diploma (in progress or completed) * Strong verbal communication skills * Basic PC proficiency **Benefits**: * Base salary: $9,367.68 plus commissions * Statutory benefits (social security, vacation, vacation bonus, and year-end bonus) * Specialized medical services * Cafeteria service * Savings fund * Referral bonuses * Team-building activities and incentives * Work schedule: Monday to Friday, 10:00 a.m. to 6:00 p.m. * Days off: Saturday and Sunday * Located 5 minutes from Chabacano Metro Station **Apply through this channel if you meet the requirements and you will be contacted** Job type: Full-time Salary: $9,367.68 – $13,000.00 per month Benefits: * Savings fund * Gym discount * Referral program * Cafeteria service Work location: On-site employment

Guanajuato 54, Roma Nte., Cuauhtémoc, 06700 Ciudad de México, CDMX, Mexico

MXN 9,367/month

Indeed

Operations Coordinator

**REQUIREMENTS:** Bachelor’s degree, incomplete undergraduate degree, or technical degree in economics-administration, engineering, sciences, or related fields. Minimum two years of experience in a similar position in a Call Center (collections experience is mandatory), managing teams (verifiable). Proficiency in Microsoft Office suite (intermediate-to-advanced Excel, Word, and PowerPoint for executive presentations). Experience with predictive dialers and digital collection tools; generally, Call Center management systems. Leadership, coaching, and feedback skills applied to team members. Effective communication and problem-solving abilities. Analytical and synthetic capacity, ability to identify trends and make decisions. Residence near the workplace (no more than 1 hour and 20 minutes away). **RESPONSIBILITIES:** Supervision and coordination of operations for assigned campaign staff in the call center, including supervisors and telephone agents. Ensuring achievement of financial and recovery targets assigned to the campaign. Monitoring performance metrics and preparing reports to enhance team efficiency. Defining and implementing collection strategies, as well as preparing executive reports and summaries. Client interaction and meetings. **WORK SCHEDULE:** Monday to Friday: 8:00 AM to 7:00 PM (with one-and-a-half-hour break and lunch). Saturday: 8:00 AM to 2:30 PM, including break time. **WE OFFER:** Monthly salary ranging from $15,000.00 to $18,000.00 MXN, depending on qualifications. Productivity bonus for achieving objectives. Statutory benefits. Life insurance and health plans (dental, nutritional, vision, pet, etc.). Parking space. Cafeteria. **WORK LOCATION:** Torre Área, 10 minutes from MB and Perisur Trolleybus station.

Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico

MXN 15,000-18,000/year

Customer Service Executive64844682787331129

Indeed

Customer Service Executive

**Customer Service Executive** What are we looking for in you? * Completed high school education in **business or administrative fields**. * **Minimum 1 year of experience** in telephone customer service (preferably in insurance or financial services). * Excellent **spelling and writing skills**. * Proficiency in **CRM** and **call center platforms**. * Customer-oriented mindset, organizational skills, and strong communication abilities. Your challenge * Handle **incoming and outgoing calls** from customers, agents, and business partners regarding: * General information * Policy inquiries, payments, and claims * Post-issuance services from various insurance providers * Accurately record each interaction in the **CRM**, ensuring full traceability and comprehensive documentation. * Route and provide **timely follow-up** on requests requiring support from other departments. * Strive for **first-contact resolution**, prioritizing customer satisfaction and peace of mind. * Actively participate in **continuous improvement programs, feedback sessions, and training initiatives**. Your benefits * **Base salary:** $9,000 gross * **Quarterly performance bonus** * Statutory benefits: * Social Security * Year-end bonus (aguinaldo) * Vacation days * Vacation premium * **Additional benefits:** * Life insurance * Medical expense insurance * Paid personal days (in addition to vacation days) * Additional Christmas bonus on top of the year-end bonus * **Bi-weekly payroll** * **Work schedule:** Monday to Friday, 8:00 AM to 5:00 PM * Rotating Saturdays **once per month** (availability required) **Location:** 5 minutes from Six Flags. **Apply now and join a team that makes a difference in customer service!** We want to get to know you and grow together with you. Employment type: Full-time Salary: Up to $9,000.00 per month Workplace: On-site

Alfredo de la Huerta 15, Miguel Hidalgo 3 Ra. Secc., Tlalpan, 14250 Ciudad de México, CDMX, Mexico

MXN 9,000/month

PHONE AGENT / HELP DESK / ALVARO OBREGON648446826286111210

Indeed

PHONE AGENT / HELP DESK / ALVARO OBREGON

MAJOR OIL & GAS SECTOR COMPANY REQUIRES FOR ONE OF ITS PROJECTS: **PHONE AGENT** **LOCATION: ALVARO OBREGON (ON-SITE)** **RESPONSIBILITIES:** * End-to-end management of tickets requested by clients; responding to inquiries and complaints efficiently and professionally; help desk and service desk system operation; generation of metrics **REQUIREMENTS:** * Minimum 2 years of experience as a phone agent in a help desk environment * High school diploma or completed technical degree * ITIL knowledge preferred or equivalent * Experience with Microsoft Office suite **WE OFFER** * Monthly gross salary of $9,233 * Statutory benefits * Enhanced benefits (20-day bonus, 12 vacation days, 75% vacation premium, punctuality bonus, grocery vouchers) Job type: Full-time, fixed-term or project-based Salary: $9,233.00 per month Benefits: * Grocery vouchers Application question(s): * Please describe your Excel proficiency * Please state your highest verifiable level of education * How many years of experience do you have as a phone agent in a help desk environment? Work location: On-site employment

Pedro Luis Ogazón 84, San Ángel, Álvaro Obregón, 01000 Ciudad de México, CDMX, Mexico

MXN 9,233/month

CUSTOMER SERVICE - MONDAY TO SATURDAY648446826612501211

Indeed

CUSTOMER SERVICE - MONDAY TO SATURDAY

**Tres R is seeking CUSTOMER SERVICE - MONDAY TO SATURDAY in Benito Juárez, Mexico City** ----------------------------------------------------------------------------------------- **TELEPHONE ADVISOR** **WE OFFER** * **Competitive base salary** * **Attractive performance incentives** * **Statutory benefits** from day one * **Agile process:** immediate response and hiring **REQUIRED PROFILE** * Completed or incomplete high school education * Minimum experience in **call centers** * Strong verbal communication skills, positive attitude, and courteous demeanor * Immediate availability for **morning or afternoon shifts** * Residence in **Mexico City or the Metropolitan Area** **Apply through this channel.** **Desired education level:** High School **Desired experience level:** Entry Level **Departmental function:** Customer service **Industry:** Online Media *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694ab1b85300003000be616f&source=indeed*

Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico

Negotiable Salary

BBVA ATC Tower Telephone Executive648442434264341212

Indeed

BBVA ATC Tower Telephone Executive

DESCRIPTION **JOIN ONE OF THE BEST COMPANIES TO WORK FOR IN MEXICO** ***TELEPHONE EXECUTIVE*** **WE OFFER**: BASE SALARY: $9,000–$10,000 NET + BONUSES BIWEEKLY PAYMENTS* * 12 DAYS OF VACATION * 15-DAY CHRISTMAS BONUS * 25% VACATION AND SUNDAY BONUS * IMSS SOCIAL SECURITY * PRODUCTIVITY BONUS * IMMEDIATE HIRING * PAID TRAINING **WORK LOCATION:** CDMX, NEAR THE BBVA TOWER IMMEDIATE HIRING If you meet the profile and are seeking an excellent professional development opportunity, apply through this channel. We will contact you shortly. 5 5 2 2 3 8 9 7l 6 REQUIREMENTS ### **Requirements** Availability of time Completed junior high school 3 months of call center experience

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

MXN 9,000-10,000/month

Collections Executive / Immediate Hiring648446827255061213

Indeed

Collections Executive / Immediate Hiring

DESCRIPTION ***IMPORTANT SOFOM COMPANY RECRUITING*** ***COLLECTIONS EXECUTIVES.*** *We offer:* NET BASE SALARY (Bi-weekly payments to your preferred bank) NET BONUSES FIXED SHIFTS Statutory benefits from day one IMSS. Paid vacation. Immediate hiring. Career growth. *Requirements:* Completed junior high school and/or incomplete high school Ages 18 to 45 Complete documentation—digital copies or legible photocopies accepted Minimum 6 months’ experience in collections, customer service, or call center *Work locations: ANZURES NEIGHBORHOOD, near SEVILLA AND CHAPULTEPEC METRO STATIONS* . *Contact: 56 10 32 58 22, speaking with Lic. Mariana Alegria.* REQUIREMENTS 3 to 6 months’ experience in collections, call center, or customer service Junior high school and/or incomplete or completed high school Age 19 to 40

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

BDC Telephone Operator648446825643541214

Indeed

BDC Telephone Operator

A major Chevrolet automotive distributor is currently seeking: ***Telephone Operator*** **Requirements:** * **Age:** 24 years or older. * **Gender:** Unrestricted. * **Education:** High school diploma or incomplete undergraduate degree. * **Experience:** Minimum of 6 months in a call center or similar role. * Proficiency in Excel and CRM (preferred). **Responsibilities:** * Management of customer databases. * Follow-up with clients for vehicle maintenance. * Completion of reports. * Scheduling of appointments. * Providing information to customers. **We offer:** * Base salary: $8,700 + commission. * Statutory benefits. If you are interested, please apply through this channel. Job location near Martín Carrera Metro or Metrobus station, Gustavo A. Madero. Employment type: Full-time. Salary: $8,700.00 – $9,600.00 per month. Benefits: * Free uniforms. Workplace: On-site employment.

Calz. San Juan de Aragón 439, DM Nacional, Preparatoria 3, Gustavo A. Madero, 07450 Ciudad de México, CDMX, Mexico

MXN 8,700/month

Indeed

CALL CENTER MONITOR

**GRUPO CORPORATIVO SOLCAT SA DE CV is seeking a CALL CENTER MONITOR in Granjas Esmeralda - Iztapalapa, Mexico City** ------------------------------------------------------------------------------------------------------------------------ ### **OPEN POSITION: MONITOR** A **stable and continuously growing company** is seeking a **MONITOR** to join its team. #### **Position:** **MONITOR** #### **Work Modality:** **Full-time** #### **Shift:** **12x12** ### **We Offer** * **Monthly salary:** $10,000 net * **Food vouchers:** $1,100 per month * **Overtime pay according to operational needs** * **Benefits exceeding legal requirements** * Job stability * Positive work environment * Opportunity for professional development ### **Requirements** * Prior experience as a monitor (preferred) * Basic computer skills * High sense of responsibility * Attention to detail * Availability to work the 12x12 shift * Ability to work under pressure ### **Responsibilities** * Continuous monitoring of platforms and/or units * Timely detection and reporting of incidents * Preparation of operational reports * Constant communication with operational departments **Work Location:** **IZTAPALAPA (METRO MEXICALTZINGO)** **IMMEDIATE HIRING!** **Desired Education Level:** Basic **Desired Experience Level:** Entry Level **Departmental Function:** Logistics / Transportation **Industry:** Public Security **Skills:** * Data entry skills * CUSTOMER SERVICE *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694aebfa3a00003b00e765e0&source=indeed*

Avena 137, Granjas Esmeralda, Iztapalapa, 09810 Ciudad de México, CDMX, Mexico

MXN 10,000/month

Part-time / Evening Telephone Operator648446822432011216

Indeed

Part-time / Evening Telephone Operator

A MAJOR TELECOMMUNICATIONS COMPANY, RECOGNIZED NATIONALLY AND GLOBALLY, IS SEEKING: TELEPHONE AGENTS Requirements: * Minimum 6 months of call center experience * Completed high school diploma (verifiable) * Strong verbal communication skills We offer: * Monthly base salary of $9,450 (gross) * Bonus of $2,000 to $4,000 (based on attendance, punctuality, and productivity) * Statutory benefits effective immediately * Additional benefits * Paid training Schedule: Monday to Sunday with rotating weekly days off / 6 hours (Evening shift)

Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico

MXN 9,450/month

Early Collections Analyst, CDMX648446821958431217

Indeed

Early Collections Analyst, CDMX

Totalplay is seeking your talent for our Payment and Billing Advisor team. !!WE ARE NOT A CALL CENTER!! **IMMEDIATE HIRING: 5541037846** **WE OFFER:** \- Base salary \- Variable bonus \- Statutory benefits \- Life insurance \- Work equipment. **Responsibilities:** Manage the accounts and invoices portfolio of customers in designated districts, conduct phone calls, negotiations, and handle incidents. We are looking for candidates with: \- Customer service experience \- Collections process experience \- Basic computer skills \- Strong verbal communication skills **JOIN TOTALPLAY!!!** Send your CV to 55 67 87 40 85 Employment type: Full-time Salary: $11,000.00 \- $20,000.00 per month Benefits: * Salary increases * Employee discounts * Special discounts and preferential pricing * Life insurance * Free uniforms Education: * Completed high school diploma (Preferred) Experience: * Customer service: 1 year (Preferred) Work location: On-site employment

Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico

MXN 11,000-20,000/year

Control Center / Full-Time (Call Center)648446822278431218

Indeed

Control Center / Full-Time (Call Center)

TOTALPLAY IS LOOKING FOR YOUR TALENT. WE ARE A CALL CENTER IN CONSTANT GROWTH, AND WE ARE SEEKING: **CONTROL CENTER ANALYSTS** * Customer service\-Sales\-Validation Full-time schedule, Monday through Sunday, with rotating days off REQUIREMENTS: * Six months of call center experience in customer service and sales (preferred) * Completed high school diploma * Strong verbal communication skills * Proficiency in using PCs BENEFITS: * Base salary of $9,500 gross * $1,000 bonus (for attendance and punctuality) * Uncapped commissions * Immediate statutory benefits (vacation, vacation bonus, year-end bonus, insurance) * 100% paid training **IMMEDIATE HIRING** MEDICAL SERVICE LOCATION: Odessa, near Metro Eje Central

Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico

MXN 9,500/month

Service Cloud Project Manager / Lead- bilingual648446822120971219

Indeed

Service Cloud Project Manager / Lead- bilingual

**Information Technology** **Other** **Location** Mexico City, Mexico **Language** English **Description** --------------- The Project Manager (PM) for the Service Delivery Team is responsible for planning, coordinating, and delivering projects that enhance customer service operations across Salesforce Service Cloud, call center technologies, and associated enterprise systems. This role ensures projects are executed on time, within scope, and within budget while supporting stakeholders across Service, IT, and operations. The PM oversees project planning, delivery governance, issue/risk management, cross\-team coordination, and ensures alignment between business outcomes and technical execution. Experience with call center environments and Salesforce Service Cloud is essential. **Key Responsibilities** **Project Planning \& Governance** * Develop and maintain detailed project plans, timelines, milestones, and RAID logs (Risks, Assumptions, Issues, Dependencies). * Define project scope, objectives, and success criteria in collaboration with business and technical leaders. * Create and manage resource plans, sprint plans, and dependency schedules across teams. **Delivery Management** * Coordinate delivery teams including admins/developers, architects, QA, call center operations, and external vendors. * Ensure alignment between business requirements and technical implementation. * Track progress against milestones and provide delivery oversight to ensure projects remain on schedule. * Facilitate standups, status meetings, sprint ceremonies (as needed), and cross\-team checkpoints. **Stakeholder Communication** * Serve as a primary point of contact for Service, IT, leadership, and vendor stakeholders. * Prepare and deliver project status reports, dashboards, and executive updates. * Communicate scope changes, risks, blockers, and mitigation strategies promptly and transparently. **Salesforce Service Cloud \& Call Center Coordination** * Oversee projects involving: + Case Management enhancements + Omni\-Channel routing and configuration + Knowledge base improvements + CTI/Telephony integrations + Digital service channel deployment (chat, SMS, email\-to\-case) + Agentforce AI, bots, automation, macros + Reporting and dashboard enablement * Work closely with call center supervisors to understand operational impacts and schedule testing, rollout, and training activities. **Cross\-Functional Collaboration** * Coordinate with leads across multiple teams including Salesforce Platform, Call Center Ops, QA, Training, and Change Management. * Ensure technical decisions are aligned with business needs and platform constraints. * Organize cross\-team to clarify processes, data flows, and decision points. **Risk, Issue \& Dependency Management** * Identify risks early and maintain a mitigation/contingency plan. * Monitor and escalate project issues that impact scope, timelines, or budget. * Track dependencies (e.g., telephony provider updates, Service Cloud features, data integrations) that affect overall delivery. **Testing \& Deployment Support** * Coordinate UAT cycles, testing schedules, and defect triage with QA and business testers. * Ensure all deployment readiness tasks—training, documentation, release notes, support models—are completed before go\-live. * Work with technical teams to verify production launch plans, rollback strategies, and post\-deployment validation. **Change Management \& Adoption** * Partner with Training and Change Management teams to prepare end users for new functionality. * Ensure communication plans, job aids, and knowledge articles are delivered ahead of launch. **Qualifications** **Required** * 4\+ years of project management experience in IT, CRM, or customer service systems. * Proven track record delivering projects in environments using Salesforce Service Cloud or similar CRM/service platforms. * Strong knowledge of call center operations, service workflows, and telephony/CTI systems. * Experience managing cross\-functional technical teams. * Solid command of project management methodologies. * Excellent communication, facilitation, and leadership skills. **Preferred** * Salesforce certifications (Administrator, Service Cloud, or Business Analyst) a strong plus. * Experience with: + Agentforce or AI\-driven service capabilities + Workforce management tools + Knowledge\-centered support (KCS) + Nonprofit or healthcare customer service operations * PMP, CSM, PMI\-ACP, or similar certifications. **Role Attributes** * Highly organized and detail\-oriented. * Strong facilitator with excellent follow\-up discipline. * Able to translate business needs into actionable project plans. * Comfortable managing multiple workstreams simultaneously. \#ProjectManager \#SalesforceServiceCloud \#Salesforce \#CustomerExperience \#CallCenter \#CRM \#Agile \#RemoteJobs \#LATAM Track post\-launch adoption and escalate needs for enhancements or support.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Telephone Executive (Mon. to Fri.) PERU Retention648446706179851220

Indeed

Telephone Executive (Mon. to Fri.) PERU Retention

We are a major call center company currently seeking individuals with experience in RETENTION/CUSTOMER CARE. **CALL CENTER SALES AND/OR CALL CENTER RETENTION EXPERIENCE REQUIRED!** -------------------------------------------------------------------- **INSURANCE RETENTION (MONDAY TO FRIDAY)** ------------------------------------------ **8 AM TO 5 PM** --------------- **MONDAY TO FRIDAY** ------------------- * Salary: **$9,453** + Bonus: **$1,460** * Statutory benefits * Food vouchers * Free transportation, discount card, discounts at department stores * Life insurance * Cafeteria service *Paid training* Requirements: COMPLETED HIGH SCHOOL EDUCATION Ages 23 to 54 **MINIMUM 1 YEAR OF SALES AND/OR RETENTION EXPERIENCE IN A CALL CENTER (RECENT)** --------------------------------------------------------------------------------- Contact via WhatsApp 55 2080 2807 with Mr. Alexis Gonzalez

Eje Vial 4 Ote. (Avenida Río Churubusco) 2029, El Rodeo, Iztacalco, 08510 Ciudad de México, CDMX, Mexico

MXN 9,453/month

Telemarketing Executive: Customer Service and Retention / Monday to Friday648446706019871221

Indeed

Telemarketing Executive: Customer Service and Retention / Monday to Friday

**We’re looking for your talent!** Telemarketing executive for customer service and retention **We offer:** * Work schedule: Monday to Friday, **8:00 AM to 5:00 PM** * Weekend rest * Base salary (non-contingent): $9,453 * Bonus: $1,460 * Food vouchers * Social security * Vacation days * Year-end bonus (aguinaldo) * Employee discounts (cinemas, restaurants, universities, etc.) * Transportation service * Short-term career growth * Paid training * Work location: Iztacalco, Mexico City — just a few blocks from Velódromo Metro or Iztacalco Metrobús stations. **Requirements:** * **Minimum 1 year of experience in sales or retention with customer service in a call center** * Empathetic, extroverted, strong verbal communication skills * Completed high school education * Residence within a 1-hour commute from the work location * Availability to stay for onboarding and induction **Training begins Monday, December 29!** Interested? Apply through this channel, or send the word **\*Peru\*** via WhatsApp to **Lic. Nallely Morales.** **5//5//12///0//08//411** **Best of luck with your application!** As a socially responsible and inclusive company, we do not discriminate for any reason, cause, or circumstance; we do not request medical certificates confirming non-pregnancy or absence of human immunodeficiency virus (HIV); all our hiring processes are free of charge

Eje Vial 4 Ote. (Avenida Río Churubusco) 2029, El Rodeo, Iztacalco, 08510 Ciudad de México, CDMX, Mexico

MXN 9,453/month

ServiceDesk Tier I Lead648442438383391222

Indeed

ServiceDesk Tier I Lead

**Company Description** **Are you looking to join an organization that is growing and dynamic? What about a high\-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high\-stakes matters demanding urgent attention, staunch integrity, proven experience, clear\-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations. *We are seeking a ServiceDesk Tier I Lead to join our team! The ServiceDesk Tier I Lead is responsible for providing professional and efficient ServiceDesk support. A strong customer service mindset is the key to succeeding in this role. This hands\-on team lead will assist with the standardization of ServiceDesk services and procedures along with streamlining any discovered inefficiencies.* **Job Description** **Responsibilities** * Monitor and distribute incoming tickets to ServiceDesk Agents * Identify and assign priorities to incoming tickets * Ensure customer service is timely and accurate based on KPIs and SLAs * Maintain quality KPIs on a healthy level, conduct actions when negative trends are detected * Train and support ServiceDesk Tier I agents * Monitor Aged tickets and SLA violated tickets * Develop daily, weekly and monthly reports on ServiceDesk team's productivity * Analyze data on ticket trends, performance, and business metrics * Become expert in our ticketing system and competent at training and developing others in the ticketing system * Other tasks as required, which may include afterhours / on\-call duties * Supporting a team of help desk technicians * Communicating with clients and providing in\-person and phone support, if required * Troubleshooting and resolving technical issues * Managing escalations and ensuring any issues are resolved in a timely manner collaboratively with Tier II, Tier III and level 2 support IT groups * Making recommendations to improve operational efficiency * Continuation managing existing services (OnBoarding, OffBoarding, Chat Support Appointments…) * Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence * Develop and implement best practices and standard operating procedures for the ServiceDesk * Collaborate with other IT teams to streamline processes and enhance overall service delivery * Conduct regular performance evaluations and provide constructive feedback to team members * Participate in project planning and implementation related to ServiceDesk improvements **Qualifications** **Essential Knowledge, Skills, and Qualifications:** * **Minimum eight years of IT support experience, including 3 to 5 years in HelpDesk or Call Center management and at least four years leading teams.** * Proven competency in written and verbal English communication and customer service excellence. * Strong mentoring, training, conflict resolution, and interpersonal abilities. * Skilled in multitasking, high\-pressure environments, and independent work with minimal supervision. * Advanced proficiency in MS Office Suite (Excel, PowerPoint, Outlook, Word) and Windows 11; extensive experience with ServiceDesk ticketing systems, remote support software, cloud solutions (Box, Adobe Cloud), Azure AD, Intune, M365 Admin Console, Exchange, and ITSM platforms such as ServiceNow. * Bachelor’s degree in Computer Science, Information Technology, or related field required; advanced degree and ITILv4 Certification preferred. * Demonstrated analytical, troubleshooting, decision\-making, and problem\-solving capabilities. * Consistent employment history in corporate support roles (minimum two to three years). **ADDITIONAL PREFERRED EXPERIENCE:** * A bachelor’s degree in computer science, information systems, or a related field * Industry certifications (Microsoft, Cisco, CompTIA, HDI, etc.) are preferred * ITIL v4 Certified * Candidates will be expected to continue to earn industry certifications as part of this position **Additional Information** Some of the Benefits We Have Include J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs. Flexible Time Off policy· Medical, Dental, and Vision Insurance· Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available. Please explore what we’re all about at www.jsheld.com. EEO and Job Accommodations We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal! J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request for a reasonable accommodation, please email jobs@jsheld.com and include “Applicant Accommodation” within the subject line with your request and contact information. \#LI\-SC1

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

CALL CENTER SUPERVISOR, NEZA648442438991391223

Indeed

CALL CENTER SUPERVISOR, NEZA

Join **CONSORCIO JURIDICO**. We are professionals specializing in managing **delinquent portfolios** for nationally recognized financial institutions. We are seeking a **SUPERVISOR FOR TELEPHONE EXECUTIVES TEAM**. If you are motivated to exceed targets, develop talent, and optimize processes, this is the right place for you. Your responsibilities: **· Team management:** Monitoring and evaluating group and individual performance, as well as providing constructive coaching to improve team skills and results. **· Strategy and execution:** Implementing strategies and techniques to enhance collections management and agreement achievement, ensuring monthly targets and objectives are met. **· Problem resolution:** Managing and resolving operational and telephone service issues. Requirements: · Prior experience supervising executive teams (1 year). · Proficiency in Excel. · Experience using call management tools. · Experience in collections. · Completed high school education. We offer: · Base salary of $9,000 + commissions (earnings exceed $12,000). · Professional development opportunities. Employment type: Full-time. Salary: $9,000.00 – $12,000.00 per month. Education: * Completed high school (preferred). Work location: On-site employment.

Rosas de Mayo 242, Benito Juárez, 57000 Cdad. Nezahualcóyotl, Méx., Mexico

MXN 9,000-12,000/year

TELEPHONE AGENT – PART-TIME648442438065931224

Indeed

TELEPHONE AGENT – PART-TIME

**Tres R is seeking a TELEPHONE AGENT – PART-TIME in Cuauhtémoc, Mexico City** ---------------------------------------------------------------------------------- **Telephone Agent** **Requirements:** * Completed or incomplete high school education * Minimum call center experience * Strong verbal communication skills and positive attitude * Immediate availability for morning or afternoon shifts * Residence in Mexico City (CDMX) or the Metropolitan Area **We offer:** * Competitive base salary * Attractive performance-based incentives * Statutory benefits * Immediate response and hiring **Interested candidates may apply through this channel.** We look forward to meeting you soon! **Desired education level:** High School **Desired experience level:** Entry Level **Departmental function:** Customer Service **Industry:** Online Media *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69496bcf3900003900b6c3cd&source=indeed*

Guanajuato 54, Roma Nte., Cuauhtémoc, 06700 Ciudad de México, CDMX, Mexico

Negotiable Salary

Customer Service Call Center648429223527711225

Indeed

Customer Service Call Center

**We Are Hiring Telephone Operators!** If you have experience in customer service, renewals, or sales, this is your opportunity. Your primary role will be handling customer calls, resolving their inquiries, and providing assistance. We are seeking someone with strong communication skills and a customer-service- and sales-oriented attitude. Prior experience in customer service is highly valued. **Requirements:** 6 months of call center experience Completed high school diploma / currently enrolled in or having discontinued university studies Active listening and verbal fluency Ages 18–55 **We Offer:** * Unconditional base salary * Commissions/Bonuses * Statutory benefits * Free medical service * Free transportation service * Discounts at recreational centers, amusement parks, universities, etc. **ADDRESS:** **Añil 611**, Granjas México, Iztacalco, 08400 CDMX, Recruitment Area, with **Lic. Manuel (Phone: 5576029186)**, from 09:00 to 16:30 hrs.

Añil 261, Granjas México, Iztacalco, 08400 Ciudad de México, CDMX, Mexico

Negotiable Salary

Call Center Quality Analyst | Immediate Hiring648442437601291226

Indeed

Call Center Quality Analyst | Immediate Hiring

**Quality Analyst – C8 Contact Center** **Location:** Miguel Ocaranza 148, Col. Merced Gómez, Álvaro Obregón **Work Mode:** On-site **Salary:** $10,000 net monthly **Job Description** At C8, we are seeking a highly analytical and results-oriented **Quality Analyst**, responsible for ensuring compliance with service standards, driving continuous process improvement, and delivering excellence in customer experience. **Responsibilities** * Monitor and evaluate agent interactions (calls, emails, and chats) using quality control tools. * Verify adherence to scripts, operational protocols, and established service standards. * Provide structured, objective, and timely feedback to support agent competency development and performance improvement. * Prepare and present quality reports with analysis of key metrics, such as standard compliance, customer satisfaction, and first-contact resolution. * Actively participate in calibration sessions with supervision and training teams. * Collaborate on the design, updating, and standardization of scripts, procedural manuals, and training materials. **Requirements** * Minimum of **1–2 years’ experience as a Quality Analyst in a Contact Center** * Knowledge and proficiency in quality monitoring tools and CRM systems. * Ability to analyze data and produce executive-level reports. * Excellent oral and written communication skills. * Skill in delivering data-driven, constructive feedback. * Strong attention to detail and commitment to quality standards. * Ability to work independently and collaboratively within a team. * Proficiency in **Microsoft Office (Excel, Word, and PowerPoint)**. * Age: **26–35 years**. **We Offer** * **Minor medical expense insurance** effective from the first month. * **Net monthly salary of $10,000**. * Job stability. * A professional environment focused on continuous improvement and talent development. **Interested candidates who meet the profile may apply through this channel or contact Tania Martínez at 56 5731 9340** Employment Type: Full-time Salary: Starting at $10,000.00 per month Benefits: * Salary increases * Employee referral program * Medical insurance * Vision insurance * Dental insurance Workplace: On-site employment

Av. Gustavo Díaz Ordaz 334, Presidentes, Álvaro Obregón, 01299 Ciudad de México, CDMX, Mexico

MXN 10,000/month

Morning Shift Telephone Executive648442437913611227

Indeed

Morning Shift Telephone Executive

**Tres R is seeking a MORNING SHIFT TELEPHONE EXECUTIVE in Benito Juárez, Mexico City** --------------------------------------------------------------------------------------- **TELEPHONE EXECUTIVE** **Responsibilities**: Customer support via chat and phone Follow-up on payment commitments **Requirements**: Education: High school diploma Experience: Not required; we provide training **We offer**: Unconditional base salary Attendance and punctuality bonus of $600 Uncapped commissions starting at $3,000 Statutory benefits from day one Immediate hiring **Schedule**: Morning shift Fixed day off: Sunday **Apply through this channel** **Desired education level:** High school **Desired experience level:** Entry-level **Departmental function:** Customer service **Industry:** Online Media *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69496b5f3200002e00771785\&source\=indeed*

Manuel López Cotilla 856, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico

MXN 600/biweek

Telephone Customer Service Agent648442437120021228

Indeed

Telephone Customer Service Agent

**HR CONNECT S.A. DE C.V. is seeking a Telephone Customer Service Agent in Coyoacán, Mexico City** ------------------------------------------------------------------------------------------------------ ### **Telephone Customer Service Agent** **Join our team and deliver an excellent customer experience!** We are looking for service-oriented individuals with excellent communication skills and customer service experience to join our multichannel call center. ### **Requirements** * Completed high school diploma (full, legible certificate) * Minimum of **1 year of customer service experience in a multichannel call center** * Proficiency in PC usage and digital tools * Excellent voice tone, diction, and spelling * Strong customer service orientation ### **Responsibilities** * Provide customer support through multiple channels: **phone calls, chat, and email** * Resolve customer inquiries and guide them regarding their **online purchases** * Assist with: + Order tracking + Exchanges and returns + Departmental card transactions + Billing ### **We Offer** * Statutory benefits from day one * **Monthly food vouchers** (deposited during the second half of each month) * **Life insurance** * **$1,000 retention bonus** upon completing 3 months with the company ### **If you meet the profile and seek job stability, this opportunity is for you.** **Apply now and become part of our team!** **Desired education level:** High School **Desired experience level:** Entry Level **Departmental function:** Customer Service **Industry:** Manufacturing, Consumer Goods *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6949954d6900003b00367d77\&source\=indeed

Av. Escuinapa 383, Pedregal de Santo Domingo, Coyoacán, 04369 Ciudad de México, CDMX, Mexico

Negotiable Salary

Telephone Customer Service Consultant648442436962591229

Indeed

Telephone Customer Service Consultant

**HR CONNECT S.A. DE C.V. is seeking a Telephone Customer Service Consultant in Iztapalapa, Mexico City** ----------------------------------------------------------------------------------------------------------- ### **Telephone Customer Service Consultant** **Join our team and deliver an outstanding customer experience!** We are looking for service-oriented individuals with excellent communication skills and customer service experience to join our multichannel call center. ### **Requirements** * Completed high school education (full and legible certificate) * Minimum of **1 year of customer service experience in a multichannel call center** * Proficiency in PC usage and digital tools * Excellent voice tone, diction, and spelling * Strong commitment to customer service ### **Responsibilities** * Provide customer support through multiple channels: **phone calls, chat, and email** * Resolve customer inquiries and guide them regarding their **online purchases** * Assist with: + Order tracking + Exchanges and returns + Departmental card transactions + Billing ### **We Offer** * Statutory benefits from day one * **Monthly food vouchers** (deposited during the second half of the month) * **Life insurance** * **Retention bonus of $1,000** upon completing 3 months with the company ### **If you meet the profile and seek job stability, this opportunity is for you.** **Apply now and become part of our team!** **Desired education level:** Upper Secondary Education **Desired experience level:** Interns **Departmental function:** Customer service **Industry:** Consulting, advisory, and business services *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6949922e3900003700b6d5e6\&source\=indeed*

Cda. Melchor Ocampo 244, Constitución de 1917, Iztapalapa, 09280 Ciudad de México, CDMX, Mexico

Negotiable Salary