Technical Support Assistant

Description

Job Summary: We are seeking a Technical Support Assistant to provide support, handle requests, conduct product demonstrations, and advise customers with a focus on customer service and commercial skills. Key Highlights: 1. Dynamic environment with growth opportunities 2. Excellent work environment 3. Opportunity for growth At Jaspi, we aim to hire a Technical Support Assistant focused on customer service, commercial skills, and enthusiasm for technology. If you are interested in developing yourself in a dynamic environment with growth opportunities, this opportunity is for you! **What will you do in this role?** * Provide technical support to customers within the distribution channel. * Receive, track, and promptly resolve requests or incidents. * Conduct equipment demonstrations, explaining functionality and benefits. * Advise customers and distributors on configurations, compatibility, and solutions. * Maintain constant communication with internal departments such as sales and administration. * Document technical reports, visits, and customer follow-ups. * Contribute to achieving commercial objectives through professional service. **What are we looking for in you?** * Experience in technical support, customer service, or related fields (preferred). * Basic knowledge of computer equipment and technology. * Strong verbal communication and interpersonal skills. * Proactive attitude, commitment, and eagerness to learn. * Availability to conduct customer visits or demonstrations. **What we offer you** * Base salary: $9,582 net monthly. * Schedule: Monday to Friday, 9:00 a.m. to 7:00 p.m. * Statutory benefits (IMSS, vacation, year-end bonus). * Interest-free personal loans. * Excellent work environment. * Opportunity for growth Salary: Up to $9,582.00 per month Workplace: On-site employment