Service Advisor

Description

Job Summary: Coordinate and track the entire vehicle repair process, ensuring effective communication between the customer and the automotive workshop. Key Highlights: 1. Key role in coordinating and tracking automotive repairs 2. Focus on customer service and assertive communication 3. Diverse responsibilities including report management and preparation **Ramssa AUTOMOTIVE ENGINEERING is seeking a Service Advisor in Leyes De Reforma 3rd Section \- Iztapalapa, Mexico City** ------------------------------------------------------------------------------------------------------------- **We Are Hiring! Automotive Service Advisor** A leading company in automotive maintenance and repair is seeking an organized, proactive, and service-oriented **Service Advisor** to join our team in IZTAPALAPA. **What We Are Looking For?** * **Gender:** No preference. * **Knowledge:** Automotive industry experience (preferred) and intermediate proficiency in **Excel**. * **Skills:** Computer, scanner, and copier operation. * **Key Competencies:** Responsibility, attention to detail, assertive communication, verbal fluency, and strong customer service orientation. **Main Job Responsibilities** Your objective will be to coordinate and track the entire vehicle repair process, ensuring communication between the customer and the automotive workshop. * **Vehicle Reception and Check-in** * Attend to customers via in-person visits, WhatsApp, email, and phone. * Coordinate with the workshop supervisor regarding vehicle transfer or reception. * Prepare Work Orders (W.O.) with signatures, reasons for check-in, and photographic documentation of the vehicle’s condition. * Verify legal and transit status (traffic fines in the CDMX system and theft reports in REPUVE). * Coordinate with the warehouse department for rapid parts supply (Purchase Orders) and monitor turnaround times with mechanics to expedite deliveries. * Visually and documentarily verify that all requested services have been completed at 100%. * Coordinate vehicle delivery to the customer (at the workshop or via transporter, collecting signatures). * Digitize the entire file (logbook, P.O., emails, and signed W.O.), close the process in the system, and forward physical documentation to the billing department. * Prepare and share daily reports on vehicle status in the workshop for team planning. **What We Offer?** * **Weekly Salary** * **Statutory Benefits:** * + Social Security (IMSS) + Year-end bonus (Aguinaldo) + Vacation time + Vacation premium. * **Work Schedule: Monday to Saturday** **Desired Education Level:** Basic **Desired Experience Level:** Entry Level **Departmental Function:** Administrative / Secretarial **Industry:** Automotive **Skills:** * Customer service * Sense of urgency * Responsibility * Proactivity * Results orientation *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0dcf743700005d008fdf86\&source\=indeed*