**SERVICE DESK** **"Entry-Level Application Technical Support Analyst"\*** **What do we need?** * + Bachelor's degree in Computer Systems Engineering, Information Technology, or related field. (Interns, candidates completing their thesis, graduates, currently enrolled, or incomplete degrees accepted) + Minimum 6 months of technical support experience via telephone or remote channels (internships and social service experience accepted) + **Recent graduates (in related fields) with no experience required** + Age 18 to 40 + Must reside within a maximum 1.5-hour commute. **Knowledge Requirements** * + SQL Server as Database Management System (DBMS) for data management (basic level) + Basic networking knowledge + Windows Server (basic) **Key Responsibilities:** * + Resolve incidents remotely and via telephone + Report failures using designated tools to supervisors + Accurately document all activities performed to address incidents **What do we offer?** * + Gross monthly salary: $10,186.14 + Monthly bonus: $750 + Statutory benefits and additional benefits exceeding statutory requirements, effective from day one **Available Shifts** * 2:00 PM \- 8:00 PM (Monday to Sunday, with rotating weekly rest days) * 3:00 PM \- 9:00 PM (Monday to Sunday, with rotating weekly rest days) **Training Schedule:** * 3:00 PM \- 9:00 PM **Work Location:** * Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Dr. Galvez Metrobus station)
Juan García
Indeed · HR
Juan García
Indeed · HR
