Job Summary: We are seeking an AI Engineer to lead the Artificial Intelligence Center of Excellence technically, designing, building, and scaling AI solutions that transform the organization. Key Highlights: 1. Lead the Artificial Intelligence Center of Excellence technically 2. Design, build, and scale high-impact AI solutions 3. Define AI standards and practices across the organization **AI Engineer** **About E-global** If you are passionate about technology, solving problems, and delivering value through artificial intelligence solutions, we have a place for you. Join our team and enjoy continuous development through training programs, professional growth, and an excellent work environment! E-global is the leading company in payment solutions in Mexico. Our services are used by over 70 million domestic and international cardholders (Costa Rica and Panama, Chile, Peru, Argentina, and Colombia). We serve and develop solutions for the country’s leading banks. **Job Objective** We are looking for an AI Engineer to join as the technical leader of the Artificial Intelligence Center of Excellence. Your mission will be to design, build, and scale AI solutions that add value and transform how we operate as an organization—from software development to operations and business processes. This is a hybrid role combining technical execution (70%) and solution design (30%). We seek someone capable of doing both: understanding a business problem, designing an appropriate AI solution, building it, and implementing it. Additionally, you will have the opportunity to define AI standards, tools, and practices across the organization. **Responsibilities** Translate business problems into technical solutions: Participate in discovery sessions with teams such as Technology, Data, Operations, and Finance to identify AI application opportunities. Evaluate the technical feasibility of proposed initiatives. Design solution architectures appropriate to the problem, considering cost, complexity, and implementation time. Develop and implement AI solutions: Build solutions based on LLMs—assistants, document processing, content generation. Implement RAG (Retrieval-Augmented Generation) architectures for internal use cases. Integrate language model APIs (OpenAI, Claude, Gemini) into applications. Design and implement effective prompts (Prompt Engineering) and observability and evaluation systems. Evaluate technologies/tools, define standards and best practices: Research and test new AI tools relevant to our use cases. Collaborate on defining organizational guidelines for AI usage. Participate in selecting AI stack tools and platforms. Contribute to creating playbooks and technical guides for the team. Stay up-to-date on AI trends applied to our industry. Training, collaboration, and evangelism: Provide technical guidance to junior team members. Collaborate with other technical teams (Data, Development, QA, Architecture, Infrastructure, etc.) in designing and implementing solutions. Share knowledge and train new AI leaders within the company. Communicate results to non-technical stakeholders. **Who Are We Looking For?** **Key Skills and Required Experience** * 3 years of software development experience as a Software Engineer, Full-stack Developer, ML Engineer, DevOps Engineer, or Data Engineer. * 2 years of recent experience building AI solutions or AI-powered products (chatbots, AI agents, process automation, AI-powered applications). * 1 year of experience working with vector databases, integrating APIs (LLMs), RAG architectures, and Prompt Engineering. * (Desirable) 1 year of experience in MLOps or DevOps: CI/CD pipelines, containers, Kubernetes, API deployment, infrastructure-as-code, etc. * Engineering mindset: Passion for automation, reliability, and software excellence. * Exceptional ability to communicate complex technical concepts to non-technical audiences. * Intermediate-to-advanced English, with excellent oral and written comprehension. **Required Competencies and Knowledge** * Solid 3-year foundation in programming fundamentals and software engineering. * 3 years of Python experience (prior experience in other languages is acceptable: Java, C++, R, Julia, etc.) and advanced SQL. * 1 year of experience with orchestration frameworks (LangChain/LLamaIndex) and vector DBs (Chroma, Pinecone, Weaviate, or pgvector). * 1 year of experience with Cloud Architecture (AWS, GCP, or Azure); experience with AI Suites (Bedrock, Vertex AI, Azure AI, Databricks, AI21 Labs, H2O.ai) is desirable. * (Desirable) 1 year of experience with Docker, Kubernetes, and orchestration tools (Airflow, Kubeflow, MLflow). * Basic knowledge of solution design and architecture. * Generative AI and LLMs. * Integration and use of models via API (OpenAI, Claude, Gemini, etc.). * Prompt Engineering. * Retrieval-Augmented Generation (RAG) Architecture. * Vector databases. Note: If you are interested in this opportunity, we encourage you to apply even if you do not meet 100% of the requirements. Why Work With Us? * Take on a key role in one of the company’s strategic initiatives. Be part of the company’s transformation and evolution. * Have the opportunity to design and implement high-impact solutions. * Strong potential for professional growth and development through collaboration with multidisciplinary teams, participation in forums, committees, and working groups. * Opportunity to continue learning through programs, courses, and events. * Remote work (Home Office arrangement). * Competitive salary, 100% nominal. * Grocery vouchers. * Major and minor medical expense insurance. * Life insurance. * 50 days of Christmas bonus. * 50% vacation premium. * Remote work support. If you are interested in this position, please apply with us, and we will contact you shortly. Don’t miss this great opportunity for learning, challenges, and a creative and fun work environment.