Helpdesk Assistant

Description

Job Summary: You will serve as the first point of contact for users, providing first-level technical support and incident tracking to ensure service continuity. Key Highlights: 1. Key role as the first point of contact for users 2. First-level technical support and incident tracking 3. Opportunity for growth and continuous training In this role, you will be the first point of contact for our users, delivering technical support and incident tracking to ensure service continuity. What will you do? Service ticket handling and registration Incident analysis and tracking First-level technical support (email, access, passwords) Escalation to higher technical levels User communication and guidance Phone and email support to users Timely and accurate generation and updating of tickets Notification and tracking of service requests Candidate Profile We Are Seeking Completed high school education 1–2 years of experience in technical support / service desk Basic knowledge of: Operating systems Networks Computing Desirable: ITIL Foundation certification Availability to work rotating shifts (6:00–14:00, 14:00–22:00, and 22:00–6:00) Rotating rest day between weekdays and weekends We Offer · Competitive salary Punctuality and attendance bonuses Statutory benefits Continuous training Growth opportunities. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Keywords: helper, assistant, auxiliary, aux, auxiliary, assistant, helper, aide