Technical Support Analyst

Description

Job Summary: Join us as a Technical Support Analyst in the healthcare sector, providing first-level support and collaborating within a team focused on continuous improvement. Key Highlights: 1. Technical support role with a service-oriented mindset and technical skills 2. Collaborative team work focused on continuous improvement 3. Professional development opportunities Join our team as a **Technical Support Analyst** and work at the offices of the country's most important healthcare institution. We seek talent with a service-oriented mindset, technical skills, and a desire to grow professionally. **Responsibilities** * Provide first-level technical support to users via ticketing systems, chat, and internal platforms. * Handle requests and incidents clearly, effectively, and with an excellent service attitude. * Collaborate with a team focused on continuous improvement and high-quality service delivery. **We Offer** * Base monthly salary: $11,000 * Monthly performance bonus * Statutory benefits from day one * Life insurance * Professional work environment and development opportunities **Schedule** * Monday to Sunday, 3:00 PM to 11:00 PM * Rotating days off. **Requirements** * Bachelor’s degree or Engineering degree in Computer Science, Systems, Informatics, or related field (DIPLOMA AND PROFESSIONAL LICENSE REQUIRED). * Proficient use of computers and technological tools. * Preferably 6 months to 1 year of experience in technical support campaigns (via phone, chat, email, or tickets). **Location** * Juárez, Cuauhtémoc, CDMX *“At Eficasia, we promote talent acquisition processes based on equal opportunity, without distinctions or exclusions due to ethnic or national origin, gender, age, disability, social condition, health status, religion, immigration status, opinions, sexual preferences, marital status, or any other factor that undermines human dignity. Under no circumstances are medical certificates confirming non-pregnancy or HIV-negative status requested as requirements for hiring, continued employment, or promotion.”* Employment Type: Full-time Salary: $11,000.00 – $13,000.00 per month Benefits: * Employee discount * Life insurance * Grocery vouchers Application Question(s): * Do you have your diploma and professional license? Education: * Completed bachelor’s degree (Mandatory) Work Location: On-site employment