Process Analyst

Description

Position Summary: Process Management Analyst to contribute to process improvement and consolidation by evaluating their documentation, implementation, and effectiveness, and documenting operational processes. Key Highlights: 1. Continuous improvement and consolidation of business processes 2. Evaluation of documentation, implementation, and effectiveness of processes 3. Opportunity for professional development and training Vacancy: Process Management Analyst **Location:** Mexico City **Position Objective** Contribute to the improvement and consolidation of company processes through evaluation of their documentation, implementation, and effectiveness, as well as through process identification and updating to facilitate communication among operational areas, systems, and customers. **Main Responsibilities** * Evaluate and improve process documentation in accordance with best practices and quality standards. * Verify correct process implementation through internal audits. * Analyze performance indicators (KPIs) and propose improvements to process effectiveness. * Document operational processes, application processes, IVRs, classifiers, and forms. * Track corrective and preventive actions arising from audits. **Requirements** * Completed bachelor's degree in Industrial Engineering, Administration, Systems, or related field. * 1–3 years of experience in process analysis, documentation, or auditing. * Knowledge of process mapping, performance indicators (KPIs), and quality tools. * Knowledge of and experience applying quality standards: **ISO 9001** and **ISO 18295 (Contact Centers)**. * Proficiency in Excel and Microsoft Office suite; familiarity with diagramming tools is desirable. **Desirable Experience** * In **Contact Center Operations** (operations, processes, quality, or continuous improvement). **Competencies** * Analytical thinking and attention to detail * Effective communication * Organization and follow-up * Focus on continuous improvement **We Offer** * Competitive salary between $20,000 and $25,000 * Statutory benefits * Professional training and development Salary: $20,000.00 \- $25,000.00 per month Workplace: On-site employment