Job Summary: Design, administer, and maintain the IT service catalog, ensuring its alignment with operational services and coordinating its creation and updates. Key Highlights: 1. Experience in IT Service Catalog Management 2. Ensure service alignment with management practices 3. Catalog improvement opportunities and visibility **Description:** ---------------- **General Activities.** * Design, administer, and keep updated the IT service catalog and its views. * Ensure all services contain information according to stakeholder requirements. * Ensure catalog alignment with services actually operated. * Standardize service structure within the ITSM tool (Proactivanet). * Coordinate service creation and updates with service owners. * Validate that Incident, Request, Change, Problem, Configuration, and Service Level Management practices are aligned with the catalog. * Ensure the catalog is used as the foundation for service management. * Identify improvement opportunities in service definition. * Ensure correct catalog publication and visibility for users. * Coordinate dissemination of the service catalog. * Propose improvements to catalog structure to facilitate usability and understanding. **Requirements:** --------------- **Requirements:** * Minimum 3 years of experience in IT Service Catalog Management. * Bachelor's degree in Information Technology–related fields such as: Information Technologies · Computer Systems · Informatics · Telecommunications · Software Engineering · Cybersecurity · Industrial Engineering (with IT focus) **IT Service Management** * Service Catalog Management * Service Level Management * Change Management * Configuration Management (CMDB) * Request Management * Incident and Problem Management * Service Portfolio Management **Service and Process Documentation:** * Modeling. * Diagramming. * ITSM platforms * CMDB * **Information Technologies:** * IT infrastructures, * Networks * Operating systems * Databases * Cloud computing * Monitoring and observability * Basic cybersecurity * Enterprise application integrations * Data analysis, metrics, and trends: · Continuous improvement processes
Juan García
Indeed · HR
Juan García
Indeed · HR
