Senior Technical Program Manager / Engineering Manager, Medical Appointment Scheduling Service

Description

Summary: Lead the Engineering Scorecard program, driving adoption across infrastructure domains and translating AI Enablement initiatives into actionable delivery plans. Highlights: 1. Fully remote role with collaboration aligned to Eastern Time business hours 2. Lead Engineering Scorecard program end-to-end 3. Partner with engineering leaders to strengthen accountability Client: Our client is a leading US\-based healthcare platform focused on connecting patients with healthcare providers through innovative digital solutions. * Project overview: The team operates as a product engineering partner within the client’s ecosystem, focusing on API development and delivering insurance data capabilities that support seamless healthcare experiences. * Fully remote role with collaboration aligned to Eastern Time business hours. * Technology stack: Jira, Confluence * DORA metrics frameworks, service readiness scorecards, RAID logs * AI\-powered engineering tools such as Claude, GitHub Copilot, and ChatGPT * Agile delivery methodologies (Scrum, Kanban) * Microservices\-based environments * Responsibilities: Lead the Engineering Scorecard program end\-to\-end, driving adoption across infrastructure domains to improve service health, deployment reliability, code quality, observability, and tooling consistency * Translate AI Enablement initiatives into actionable delivery plans with clear milestones, ownership, and dependency tracking * Facilitate program cadences, including standups, status updates, RAID management, and stakeholder communications, tailored to different audiences * Proactively identify risks, dependencies, and blockers, recommending mitigation strategies and escalating critical decisions when needed * Partner with engineering leaders to strengthen accountability and support prioritization of remediation initiatives * Coordinate delivery across multiple teams with varying priorities and planning timelines * 7\+ years of experience in Technical Program Management within software engineering organizations * 3\+ years of experience working with infrastructure, platform engineering, or DevOps\-focused teams * Proven experience delivering large\-scale cross\-functional technical programs across multiple engineering teams * Practical experience with engineering health metrics, scorecards, or maturity frameworks such as DORA metrics or service readiness models * Strong understanding of Agile methodologies with the flexibility to adapt processes to team and business needs * Excellent communication and stakeholder management skills, including experience working with senior leadership and executive audiences * Hands\-on experience using AI\-assisted development tools such as Claude, GitHub Copilot, ChatGPT, or similar solutions in day\-to\-day workflows * Nice to have: Experience in healthcare technology or other highly regulated industries * Background supporting AI/ML platform initiatives or developer experience programs * Experience working in large\-scale microservices environments with multiple distributed services * Advanced proficiency with Jira and Confluence