**Job Description** **\*Important: Please attach your CV with a recent photo in PDF format.** **A leading telecommunications company with over 35 years of experience, located just 5 minutes from Parque Fundidora.** Position Profile * Education: Completed high school or completed/truncated undergraduate degree. * Experience: 1 year. * Specific knowledge: Excellent spelling, strong verbal communication skills, organized. * Technical skills: Microsoft Office suite. * Languages: No second language required. Competency Profile * Teamwork, leadership and development, customer service, problem management, consultative approach, effective and agile communication. * Sense of urgency and tolerance for frustration. Responsibilities: * KPI analysis. * Staff evaluation. * Document and record control. * Support for internal and external quality audits. * Process mapping. * Continuous improvement. * Root cause analysis using the 8D methodology. Work Mode: On-site Schedule: Monday–Friday, 9:00 AM to 6:30 PM Employment Type: Full-time Salary: Up to $10,000.00 MXN per month Work Location: On-site employment