**Location:** MONTERREY, Nuevo León, MX **Category:** Administration **Requisition ID:** 119618 **UNE MANAGEMENT ANALYST** **(MTY)** At Banorte, we seek unique, strong, and extraordinary talent to drive the country’s transformation and innovation, becoming a powerful ally for robust growth with Mexico. We firmly believe that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to become the best team in the financial sector. **Job Objective:** To attend to and follow up on complaints, claims, and clarifications submitted by our Institution’s customers and users, providing the attention and quality each one deserves. Each day you will face **new and interesting challenges** within your role, where you will be responsible for: * Developing research skills * Applying your legal knowledge. * Establishing an approach to service grounded in legality. **Requirements:** * Professional education: Bachelor’s degree in Law. * Years of experience: Minimum 1 year * Areas of experience: CONDUSEF, law firms, drafting responses to legal documents, Microsoft Office Suite, customer service, etc. * Required knowledge * Languages: Spanish * Willingness to travel: Not required * Willingness to relocate: Not applicable At Banorte, we operate under a principle of equal opportunity. Therefore, we do not discriminate based on age, ethnic origin, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, political doctrine, or disability.