Technical Support (Networks / Engineering)

Description

Job Summary: We are seeking a Technical Support professional to diagnose, analyze, track, and validate incidents from TotalPlay Empresarial's active customer portfolio, as well as resolve incidents and technical requests. Key Highlights: 1. Multiskill support for high-value customers 2. Conferences with resolution teams 3. Incident and technical request resolution **WE ARE HIRING!** **Position: Technical Support (Networks / Engineering)** **REQUIREMENTS:** ✔ Extensive technical support experience ✔ Networking knowledge ✔ Engineering degree or related field **Salary:** $18,000 per month **Schedule:** Monday to Saturday 11:00 a.m. to 7:00 p.m. Fixed rest day on Sundays **RESPONSIBILITIES** * Multiskill support for diagnosis, analysis, tracking, and validation of incidents from TotalPlay Empresarial's active customer portfolio, including high-value customers * Conferences with resolution teams * Tracking of maintenance windows * Resolution of incidents and technical requests * Review of ticket reports Join our team! If you meet the profile, apply now. Send your CV or request more information via message hherrera@nach.mx Message us at 81 8028 7076