Planning Advisor

Description

Summary: Plan and coordinate client visits and activities, manage resources, ensure compliance, and build client relationships for LRQA services. Highlights: 1. Plan and allocate resources for client visits and activities 2. Build and maintain relationships with internal and external clients 3. Contribute to service delivery improvements and resource planning Job ID:43739 Location:LRQA \- Monterrey \- Batallón de S Position Category:Customer Service Position Type:Employee Regular To plan client visits/activities in line with client and business needs, through effective and efficient allocation of available field force resources. Includes dealing with business queries and resolving resource/planning problems within agreed deadlines, whilst ensuring compliance with external accreditation requirements. Build relationships with internal and external clients to help build and maintain the business. Assist the Planning Manager in fulfilling resource plans against budgeted days/targets. Monitor subcontractor usage, downtime. Communicate details of planned visits/activities to Assessors, ensuring contractual requirements and client expectations are understood. Liaise with other business areas and offices to ensure effective prioritisation of resource in the development and delivery of LRQA services. Includes processing Requests for Assessor Time (RFAT). Responsible for the accuracy and completeness of client data in Assessment business systems. Actively contribute to team meetings and resource planning initiatives Identify and suggest improvements to service delivery processes and procedures Develop a good understanding of LRQA’s products, services, systems and processes on an on\-going basis. Assist in the resolution of day to day issues, escalating as appropriate to relevant manager. Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).