Support Analyst

Description

Job Summary: We are seeking a Junior Support and Development Analyst to solve complex challenges in .NET and Azure applications, providing technical support and maintenance. Key Highlights: 1. Solve complex challenges for large enterprises 2. Work closely with clients 3. Create cutting-edge solutions **Junior Support / Development Analyst (.NET – Azure)** Join our team, where you will solve complex challenges for large enterprises. We work closely with our clients to understand their problems and create cutting-edge solutions that resolve them. Responsibilities: * Technical support and incident resolution * Handle and follow up on incidents and requests related to applications developed in .NET. * Perform analysis, diagnosis, and troubleshooting of .NET code to identify root causes of incidents. * Implement minor development adjustments in code and databases to resolve production incidents. * Provide technical support to users, maintaining clear, service-oriented communication. * Monitoring and diagnosis * Analyze logs in databases to detect errors, integration failures, or data inconsistencies. * Review and respond to alerts from Azure Monitor / Application Insights. * Support preventive diagnostics to avoid incident recurrence. * Data loading and management * Perform direct information updates in databases, following established guidelines and controls. * Execute bulk data loads (scripts, controlled processes). * Validate data integrity and consistency after loads. * Infrastructure maintenance (Desirable) * Support operational tasks for PaaS and serverless platforms. * Manage and support secrets and certificates. * Perform controlled service restarts. * Basic access administration (RBAC) and Access Policies. * Collaborate on SQL query optimization to improve application performance. Requirements: * Experience in technical support roles involving application development or maintenance activities. * Experience in user support and incident handling (service-oriented approach). * .NET / .NET Core development (minimum version 3\.5\) * Proficiency with relational databases, primarily Microsoft SQL Server (preferred), as well as familiarity with MySQL or PostgreSQL. * Experience with code versioning using GitHub and/or Azure DevOps. * Use of API testing and documentation tools such as Postman and Swagger. * Completed degree in Computer Science or related field. What We Offer: * **Six-month project** * Gross salary plus statutory benefits * Schedule: Monday to Friday, 8:30 AM to 6:30 PM * On-site mode in Nuevo Leon (Monterrey) Employment Type: Full-time Salary: Up to $20,000\.00 per month Education: * Completed Bachelor's degree (Preferred) Experience: * Postman: 1 year (Preferred) * Swagger: 1 year (Preferred) * Azure DevOps: 1 year (Preferred) * GitHub: 1 year (Preferred) * .NET: 3 years (Preferred) * .NET Core: 3 years (Preferred) * MySQL: 1 year (Preferred) * Microsoft SQL Server: 3 years (Preferred) * PostgreSQL: 1 year (Preferred) Work Location: On-site employment