Guest Experience Coordinator (MIT)

Description

Job Summary: Hyatt Monterrey Hotel seeks a Guest Experience Coordinator to ensure personalized and exceptional stays, anticipate guest needs, and uphold hospitality standards. Key Highlights: 1. Ensure a personalized and exceptional experience for each guest. 2. Anticipate needs and resolve friction before it occurs. 3. Ensure hospitality standards at every touchpoint. Hyatt Monterrey Hotel is seeking a Guest Experience Coordinator to join our team. * **Position Objective:** Ensure every stay becomes a personalized and exceptional experience. Responsible for anticipating needs, resolving friction before it occurs, and ensuring hospitality standards are met at every touchpoint. Responsibilities: * **Service Personalization:** Research VIP or repeat guest profiles to prepare personalized amenities. Customer service and emotional hospitality. * **Online Reputation Management:** Monitor and respond to reviews on internal platforms (HySat) to propose operational improvements. * **Complaint Resolution (Recovery):** Serve as escalation point for critical situations through empathetic and creative resolution. * Supervise that the lobby, guest rooms, and common areas meet the brand’s required standards. * ***Multitasking***: Ability to swiftly switch between operational tasks and public relations duties. Requirements: * Bachelor’s degree in Hospitality, Tourism, Public Relations, or related field. * Minimum 1 year of experience in hospitality (guest service). * English (mandatory). * Emotional intelligence, conflict resolution skills, keen attention to detail, and strong communication skills with both internal and external guests. We Offer: * Gross monthly salary of $15,750. * Biweekly payroll schedule. * Monthly food vouchers of $1,100, independent of payroll. * Work schedule: Monday to Friday, 8:00 am to 5:00 pm; Saturday, 9:00 am to 1:00 pm. Fixed day off: Sunday. * Statutory benefits. * Savings fund. * Savings box. * Uniforms. * Discounts through Hyatt brand and Grupo Presidente. Thank you for considering this employment opportunity. Employment Type: Full-time Salary: $15,750\.00 per month Benefits: * Salary increases * Savings box * Employee discount * Discounts and preferential pricing * Company parking * Flexible schedules * Referral program * Life insurance * Complimentary uniforms * Food vouchers Education: * Completed Technical Superior Degree (Desirable) Experience: * Guest services: 1 year (Desirable) Language: * English (Desirable) Work Location: On-site