Call Center Operator / (Chat/Voice)

Description

Job Summary: We are seeking a Loyalty Call Center Operator to serve customers, identify reasons for cancellation, offer solutions, and negotiate service retention. Key Highlights: 1. Customer service and retention management 2. Negotiation and persuasion for customer retention 3. Professional handling of objections Join our team! We are looking for talent with experience in sales or retention to join us as a **Loyalty Call Center Operator (Chat / Voice).** **Work Location:** Av. Simón Bolívar 1420, Mitras Centro, 64460, Monterrey, N.L. **Main Responsibilities:** * Provide service to customers requesting service cancellation * Identify reasons for cancellation and offer effective solutions * Negotiate and persuade to achieve customer retention * Professionally handle objections * Serve customers via chat (80%) and voice (20%) channels **Requirements:** * Minimum 3 months of experience in call centers, sales, or retention * Negotiation and persuasion skills * Goal-oriented mindset * Ability to work under pressure * Excellent communication skills and service attitude * Flexible availability * Completed high school education (certificate required) **Schedule:** Work schedule from Monday to Sunday, with rotating weekly days off. * 3:00 p.m. to 9:00 p.m. **We Offer:** * Monthly salary of $9,452.40 * Statutory benefits from day one * Paid training **Important Notes:** * Must not have previously worked for Grupo Salinas * Must not have outstanding debts with Banco Azteca If you have strong verbal communication skills, negotiation abilities, and a results-oriented mindset, apply now and join our team!