Blue Yonder Job Profile: Support Engineer 2 Overview The Support Engineer 2 will support our SaaS and On Prem customers to provide Solution/Product support on Demand, Fulfillment, Promotions and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder. What you'll do:* Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post\-production phases * Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team * Provide advice to BY partners and customers regarding industry best practices and process methodology * Document learnings and create knowledge articles for repeated cases * Bring in new ideas for automation, re\-use and service improvements * Understand the SaaS offering, features and functionality deployed for a given customer. * Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development * Continuous learning on latest BY Planning Solutions. What we are looking for: Industry experience:* 3\+ years of Supply chain planning domain experience * 3\+ years of experience in the Software/SaaS industry * Ideal candidate will have experience working with BY products, specifically Supply Chain Planning solutions. * Technical experience with BY products preferred specifically, Demand, Fulfillment, SCPO Platform * Experience with customer/client support in Supply Chain software Technical Skills:* Experience with Database programming/Data Modeling using Oracle SQL and MS SQL * Working knowledge of middleware (i.e. Weblogic, TomCat) * Proficiency in Java / J2EE concepts – JDBC, C\+\+ * Azure Log analysis and networking tools * Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX) * Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc. Soft Skills:* Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow\-through and reporting * Ability to work calmly under pressure and meet deadlines * Must have strong multi\-tasking skills * Must be self\-motivated and quick learner \- New technologies, platforms, integrations * Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations * Demonstrates initiative and is inquisitive * Succeeds in a fast\-paced environment * Demonstrates the ability to work independently without losing team synergy * Demonstrates customer service ethics and core values Education:* Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.