NOC Engineer

Description

We are a 100% Mexican company with over 30 years of experience in the market, delivering value-added solutions in Information Technology. Our mission is to support our clients in achieving their goals through reliable, efficient, and customized services. As part of our growth, we are currently hiring for the following position: NOC Engineer **Schedule:** 8:00 p.m. to 8:00 a.m. (Night shift); only 3 days per week plus one weekend day, in 12-hour shifts. The schedule is rotating. **Location:** Downtown Monterrey. Salary $12,300 **Main Responsibilities:** Monitoring activities using specialized tools. Providing assistance and support to IT users within predefined categories. Supporting configuration activities based on templates or with guidance from a specialist. Documenting support interactions and preparing reports. Executing previously defined processes and procedures. Reporting basic service outages to the service provider. Keeping shift logs and incident documentation up to date. Escalating incidents promptly to Level 2 or Level 3 support teams when knowledge or responsibility limits are exceeded. **Requirements:** Professional or technical degree in Computer Science (or related field). Recent graduates or candidates with less than 1 year of experience in similar roles. Escalating incidents promptly to Level 2 or Level 3 support teams when knowledge or responsibility limits are exceeded. Keeping shift logs and incident documentation up to date. Reporting basic service outages to the service provider. Basic knowledge of networking (local area networks, wireless configurations) is desirable. Basic knowledge of SQL. Flexible availability to work various shifts. **Benefits:** Free courses and training. Food vouchers. Life insurance. Job stability. Statutory benefits. At OpenService, we safeguard your personal data. The information you provide will be used exclusively for recruitment and selection purposes. For more details, please consult our Privacy Notice available on the official OpenService website under the section “Privacy Notice”. We are a 100% Mexican company with over 30 years of experience in the market, delivering value-added solutions in Information Technology. Our mission is to support our clients in achieving their goals through reliable, efficient, and customized services. Requirements Professional or technical degree in Computer Science (or related field). Recent graduates or candidates with less than 1 year of experience in similar roles. Escalating incidents promptly to Level 2 or Level 3 support teams when knowledge or responsibility limits are exceeded. Keeping shift logs and incident documentation up to date. Reporting basic service outages to the service provider. Basic knowledge of networking (local area networks, wireless configurations) is desirable. Basic knowledge of SQL. Flexible availability to work various shifts. Benefits Free courses and training. Food vouchers. Life insurance. Job stability. Statutory benefits.