Summary: This role involves taking ownership of complex technical challenges, collaborating with engineering, leading client calls, and mentoring junior team members in a dynamic environment. Highlights: 1. Opportunity to own and solve complex technical challenges 2. Collaborative and innovation-driven global team culture 3. Empowers talent to grow and shape the future of technology Job Function: Software \& Cloud The role: **Platform Support Engineer** fulltime \| hiring location: Mexico \| level: mid\-senior * Are you ready to take ownership and solve complex technical challenges? * Do you thrive in dynamic environments where collaboration and curiosity drive success? * Are you passionate about mentoring others and delivering exceptional platform support? Key Responsibilities* Manage, triage, and resolve deep\-level technical issues. * Collaborate with engineering to expedite solutions and review bugs/issues. * Lead stakeholder and client calls, driving agendas and owning outcomes. * Assist leadership with reporting and managing escalations. * Facilitate brainstorming sessions and create actionable summaries. * Mentor and support less experienced team members. What’s in it for you?* Inclusive, innovation\-driven global team culture * Flexible working options: remote, hybrid, or office\-based * Generous time\-off policies, and learning opportunities * Employee stock purchase plan * ...and much more! (comprehensive benefits tailored per region) What we need to see from you: * Strong experience in platform support for web\-based applications and SaaS * Deep knowledge of APIs, ticketing systems (e.g., ServiceNow), and workflows * Familiarity with ITIL/KCS frameworks and ALM tools (e.g., JIRA, Confluence) * Ability to analyze problems creatively and communicate effectively in English * Exposure to ERP systems, Postman, scripting languages (Python), and network/console logs * A curious mindset with critical thinking and continuous learning We welcome applicants from diverse backgrounds and encourage you to apply even if you don’t meet every requirement. We value potential and a willingness to learn!**Ready to make an impact?** Apply now and join a team where your expertise drives real client success and your development is our priority! Any questions? Reply to your application confirmation email \- our Talent Acquisition team is happy to help. Why SoftwareOne?: SoftwareOne and Crayon have come together to form a global, AI\-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000\+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world\-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose\-driven culture where your ideas matter, your growth is supported, and your career can go global. Accommodations: SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision\-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.