CLAIMS OPERATIONS SUPERVISOR

Description

Job Summary: At MAPFRE, we are seeking a Claims Operations Supervisor to ensure administrative control, customer service, and efficient management of claims indicators and processes. Key Responsibilities: 1. Monitor daily claims indicators and compliance 2. Administrative oversight of adjusters and workshop supervisors 3. Authorization of total losses and fraud identification We know every second counts, and we provide everything you need to advance your practical training and take your professional career where you aspire to go. At MAPFRE, we are committed to your development! **CLAIMS OPERATIONS SUPERVISOR** **Required Professional Profile** * Prior experience as an adjuster or appraiser * Education: Mechanical Engineering or related field * Prior experience in customer handling * Prior experience in automotive mechanics * Knowledge of Insurance * Knowledge of Microsoft Office Suite **Responsibilities:** * Monitor daily claims indicators and compliance progress * Conduct administrative oversight of adjusters, workshop supervisors (appraisal control), and the claims department * Address inquiries from personnel under your supervision * Provide internal and external customer service, as well as support to commercial partners and insured parties * Authorize total losses and identify fraud * Conduct visits to repair centers, monitor routes, and distribute workloads * Ensure timely responses and proper application of policies and procedures **Competencies:** * Effective communication * Organized * Decision-making ability * Customer service orientation * Results-driven * Leadership skills **We Offer** * Benefits exceeding statutory requirements * Opportunity to join a multinational company composed of high-performing professionals * Leaders fully committed to development \\> Join our team and collaborate with one of Mexico’s most important companies. *EnMAPFREmásunidosquenunca* **Please attach your CV when applying** **MAPFRE — where your time makes sense.** By submitting your application, you agree to MAPFRE’s privacy policies regarding the processing of your personal data. Visit MAPFRE’s website to review our Privacy Notice **“At MAPFRE Mexico, labor inclusion and non-discrimination are fundamental elements of our organizational culture. We believe the integration process of Employees is a crucial stage where we identify individuals who share our values and principles. We trust that their incorporation strengthens our institution by contributing their talent, knowledge, and experience. Trust is the foundation of our actions; therefore, medical certificates, pregnancy certificates, and HIV test results are no longer relevant nor required for hiring new employees. Employee retention and growth at MAPFRE depend on commitment, attitude, and desire for self-improvement — core elements of our Social Responsibility.”** We know every second counts, and we provide everything you need to advance your practical training and take your professional career where you aspire to go. At MAPFRE, we are committed to your development! **CLAIMS OPERATIONS SUPERVISOR** **Required Professional Profile** * Prior experience as an adjuster or appraiser * Education: Mechanical Engineering or related field * Prior experience in customer handling * Prior experience in automotive mechanics * Knowledge of Insurance * Knowledge of Microsoft Office Suite **Responsibilities:** * Monitor daily claims indicators and compliance progress * Conduct administrative oversight of adjusters, workshop supervisors (appraisal control), and the claims department * Address inquiries from personnel under your supervision * Provide internal and external customer service, as well as support to commercial partners and insured parties * Authorize total losses and identify fraud * Conduct visits to repair centers, monitor routes, and distribute workloads * Ensure timely responses and proper application of policies and procedures **Competencies:** * Effective communication * Organized * Decision-making ability * Customer service orientation * Results-driven * Leadership skills **We Offer** * Benefits exceeding statutory requirements * Opportunity to join a multinational company composed of high-performing professionals * Leaders fully committed to development \\> Join our team and collaborate with one of Mexico’s most important companies. *EnMAPFREmásunidosquenunca* **Please attach your CV when applying** **MAPFRE — where your time makes sense.** By submitting your application, you agree to MAPFRE’s privacy policies regarding the processing of your personal data. Visit MAPFRE’s website to review our Privacy Notice **“At MAPFRE Mexico, labor inclusion and non-discrimination are fundamental elements of our organizational culture. We believe the integration process of Employees is a crucial stage where we identify individuals who share our values and principles. We trust that their incorporation strengthens our institution by contributing their talent, knowledge, and experience. Trust is the foundation of our actions; therefore, medical certificates, pregnancy certificates, and HIV test results are no longer relevant nor required for hiring new employees. Employee retention and growth at MAPFRE depend on commitment, attitude, and desire for self-improvement — core elements of our Social Responsibility.”**