Customer Service

Description

Customer Service Are you passionate about customer service and providing solutions with a positive attitude? Join a company with an excellent work environment, stability, and growth opportunities! We are currently seeking a committed, organized, and service-oriented **Customer Service** professional to join our team. Job Objective Ensure customers receive efficient service by promptly, courteously, and satisfactorily resolving their concerns and issues. Key Responsibilities * Customer service and follow-up * Order, delivery, and return management * Resolution of customer inquiries, questions, and complaints * Follow-up on requests and requirements * Coordination with internal departments to ensure service delivery * Documentation and updating of information in systems and databases * Monitoring of performance indicators and customer satisfaction Requirements * Completed Bachelor's degree or Engineering program * Minimum 3 years of experience in customer service, sales, or similar roles * Proficiency in ERP systems and Microsoft Office suite * Excellent verbal and written communication skills * Strong organizational and follow-up abilities * Ability to work collaboratively and handle multiple tasks simultaneously Competencies * Customer focus * Negotiation and problem-solving skills * Empathy and service orientation * Teamwork * Proactivity and sense of urgency * Motivation and results orientation We Offer * Excellent work environment * Opportunities for professional growth and development * Ongoing training * Job stability * Statutory benefits and above-standard benefits * People-centered organizational culture Location: Guadalupe, N.L. Salary: $35,000 to $40,000 gross monthly If you enjoy working with people, resolving situations, and being part of a dynamic and collaborative team, apply through this channel! Salary: $35,000\.00 \- $40,000\.00 per month Benefits: * Option for indefinite-term contract * Major medical expense insurance * Life insurance * Cafeteria service * Grocery vouchers Workplace: On-site employment